The Joyn Business App is your best friend in your shop and in your pocket. The app on tablet and smartphone differ slightly, but we are working hard to synchronize the two systems. What can you do with it? Enter the amount to pay, scan the QR code or the

No, that’s not possible. Made a mistake? You can rectify this on your merchant portal. How do you do this?You cannot deduct points, but you can delete a transaction. The procedure is as follows: Log in at business.joyn.eu. Open the ‘Transactions’ tab and find the transaction you want to cancel.

When you’re busy, forgetting a comma or entering a digit too many or too short when awarding points is an easy mistake to make. Fortunately, this is easily corrected. The customer is still present (only for iPad): Open your iPad’s settings by pressing the gear icon or the three dashes

The customer must first identify himself by scanning, so rewards and coupons can still be redeemed before the points are awarded. Would you rather work according to the old order? Enter points first and then scan? In that case, complete the steps below: Open your Joyn Business App and press

Customers without an email address can still save up for Joyn bonuses in your shop. The procedure is as follows: If a customer scans using an unregistered card or app, the following message appears ‘Register your card’. Click on ‘No email address yet? Contact the merchant.’ The app will ask

Does your customer not have a registered Joyn card yet? In that case, suggest he downloads the Joyn app on his smartphone. In the app, the customer can register his card. This way, he always carries his Joyn card with him, wherever he goes! Does your customer not have a

Do you have a catering business? Do you do frequent home deliveries? In that case, the smartphone app is ideal for you. You enter the amount, your customer scans his card and that’s it! The new points are on your card. With the Joyn Business App for smartphones, just like

Your merchant portal, the Joyn Business app on tablet and smartphone… they all differ slightly. Think of your Joyn merchant portal as the platform that runs everything behind the scenes. The Joyn Business app on the other hand is the leading star in it all. The app speeds up the

No problem, we’re only human.You can quickly fix this inconvenience yourself! Go to business.joyn.be/sign-in. Click on ‘Forgotten your password?’ at the bottom. Enter the email address you use to log into Joyn. Send by clicking the ‘Reset password’ button. Open the email you received from Joyn and follow the instructions.

You log in with the same credentials you use to log in to your Joyn merchant portal.