Customer satisfaction, customer retention and customer trust are the three pillars on which customer loyalty is based.
Strong customer loyalty makes your business flourish. Your customers are quicker to give feedback and can’t wait to try your latest products. And if things don’t go as planned, no worries – your customers will turn a blind eye!
They are also more willing to accept price increases. A satisfied customer not only returns faster and more often, but also recommends your service to others. And we all know the joy of welcoming a new customer!
Regular store visits also increase your sales – an additional reason for customer loyalty!