I’ve sent an email with a coupon. What next?
Your customers receive, open and read your email. They click on the ‘Activate coupon’ button. Once they have pressed that button, the coupon is linked to their account. When th
How can a customer redeem a coupon?
When your customer has activated the coupon and subsequently visits you in the shop, you follow the same procedure as normal. You press ‘Start’ or ‘Scan card’ and enter the
My customer’s coupon does not appear on my tablet or smartphone. Why is that?
Reasons for a coupon not appearing on your tablet or smartphone include: The coupon has not been activated. The validity of the coupon has expired. The coupon has already been rede
How can a customer redeem a coupon before paying with one of the payment methods (Edenred, Monizze, Payconiq by Bancontact) in the Joyn app?
The customer scans the QR code on your tablet with the Joyn app on his smartphone. Your customer chooses an available coupon and presses ‘Redeem’. You enter the amount and conf
Can a coupon be redeemed more than once?
No, a coupon can only be redeemed once per user.Once the coupon has been redeemed, it will no longer appear on the tablet or smartphone for the relevant customer.
Can a customer redeem a coupon with KBC/CBC/KBC Brussels Mobile?
If an activated, valid coupon is linked to your account, you can redeem it from the relevant merchant after scanning the QR code on the merchant’s tablet or smartphone.
What personal information is stored in the Joyn app?
As a merchant, you have access to certain data of your customer. Note that you can only consult the personal data if the fields have been completed by your customer. Your customer
Is Joyn safe?
Joyn focuses on two key issues: innovation and safety. Each day, the Joyn team is committed to your online safety and that of your customers.You choose the amount of information th
Is Joyn GDPR compliant?
Yes, Joyn is fully GDPR compliant. When you use Joyn to communicate with your customers, there’s no need to worry. On the contrary, with the new app, we created a solution to mak
