My customer’s coupon does not appear on my tablet or smartphone. Why is that?

Reasons for a coupon not appearing on your tablet or smartphone include:

  • The coupon has not been activated.
  • The validity of the coupon has expired.
  • The coupon has already been redeemed by someone who saves points on the same account.
  • The customer scans with a card that is linked to a different email address than the one by which the coupon was activated.

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