The Joyn points you’ve saved with this merchant are unfortunately not valid at other Joyn merchants and cannot be transferred.

No, the points you’ve saved cannot expire. You can lose your saved Joyn points only if a merchant where you save points stops his business or stops using Joyn.

This may be because you are no longer logged in. Press the settings icon in the top left and check if your name is at the top of your screen. If not, it says ‘Hello’ at the top and you can choose ‘Register’ below that. The points you saved while

We make sure our app runs on the most recent software versions for smartphones. • iPhone: iOS 12.4.• Android devices: Android version 5. If your device runs on an older software version, the Joyn app is unfortunately no longer supported. Your points are still linked to your email address, so

The particular aspect of Joyn is that consumers can use the Joyn digital customer card at several merchants and still save at each shop separately. The merchants who work with Joyn choose to reward their own loyal customers. They themselves are responsible for the costs of the rewards they hand

At times, a merchant’s tablet or smartphone is not charged.Feel free to ask the merchant if you can add the credit to your account at another time. Joyn cannot award additional points on behalf of the merchant.

You can only redeem rewards when you have completed the registration of your card. For this, you normally received an email to confirm the link of your card. As soon as the link is confirmed, you can start redeeming rewards again. Didn’t receive the email or deleted it by mistake?

First and foremost, the condition is of course that you have collected enough points for the reward. You can then follow the following steps at the merchant: 1. Scan the QR code with your smartphone or press ‘Scan card’ and scan your card.2. The current number of points appears. A

You can consult the list of participating merchants at https://shops.joyndev.kinsta.cloud or discover Joyn merchants in your area with the Joyn app. When you press ‘Find a merchant’ on the start plan in the Joyn app, you will see all the merchants that offer Joyn in your area.