What is customer loyalty?

You know them, your loyal customers. ‘What would you like? The same as usual?’.
‘You scratch my back and I’ll scratch yours’, they say in popular speech.

Do you offer your customers excellent customer friendliness, a pleasant atmosphere or the promised quality? Then your customers will come back regularly. This interaction forms the basis of customer loyalty.

You have already convinced loyal customers of your service, now it’s only a matter of keeping them. They not only ensure higher income, but are also the ambassadors of your business. So as a merchant, you count on your loyal customers!

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