My customer’s coupon does not appear on my tablet or smartphone. Why is that?

Reasons for a coupon not appearing on your tablet or smartphone include:

• The coupon has not been activated.
• The validity of the coupon has expired.
• The coupon has already been redeemed by someone who saves points on the same account.
• The customer scans with a card that is linked to a different email address than the one by which the coupon was activated.