My coupon does not appear on my merchant’s tablet or smartphone. Why is that?

If your coupon does not appear on the tablet or smartphone of your merchant, this could be due to the following reasons:

• The coupon has not been activated.
• The validity of the coupon has expired.
• The coupon has already been redeemed by someone who saves points on the same account.
• You have scanned using a card that is linked to a different email address than the one against which the coupon was activated.

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