My customer’s coupon does not appear on my tablet or smartphone. Why is that?
Reasons for a coupon not appearing on your tablet or smartphone include: The coupon has not been activated. The validity of the coupon has expired. The coupon has already been rede
Is it useful to regularly check my statistics?
Absolutely! The various statistics give you a lot of extra insights into your customers and their purchasing behaviour. Based on these insights, you can set up targeted email campa
I am unable to find information about new and returning customers?
Did you join Joyn only recently? Awesome! You will find them in your statistics once the first scans have been made. However, you do not have access yet to information about new an
How do I print a list of the rewards that I offer to my customers?
To print the list, follow the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Rewards’ tab. Scroll down. Press ‘Print list’ at the bott
Can I find an overview in the Joyn merchant portal of all the rewards and coupons that have been redeemed?
Yes you can and it is very simple. Go to the Joyn merchant portal (business.joyn.eu) and log in. Navigate to the ‘Transactions’ tab. Press the ‘Reports’ button in the top r
What is a coupon?
A coupon is like a digital discount voucher that you can add to an email. By using coupons, you can measure the impact of your promotions very precisely. The automatic birthday and
What are the benefits of a coupon?
Coupons keep motivating your customers over and over again. It is like instant advertising! Why spend even more on advertising when the solution can be this simple? Joyn merchants
Can a customer redeem a coupon with KBC/CBC Mobile?
If an activated, valid coupon is linked to your account, you can redeem it from the relevant merchant after scanning the QR code on the merchant’s tablet or smartphone.
