How do I adjust a reward?
It’s certainly not a bad idea to adjust your rewards every now and then. To adjust rewards, go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Rewards’ t
Is adjusting your rewards every now and then wise?
It’s certainly not a bad idea to adjust your rewards every now and then. After all, variety is the spice of life.
How can a customer redeem a coupon?
When your customer has activated the coupon and subsequently visits you in the shop, you follow the same procedure as normal. You press ‘Start’ or ‘Scan card’ and enter the
What statistics can I find in the Joyn merchant portal?
You can find an overview of all statistics and data of your customers under the ‘Statistics’ tab in your Joyn merchant portal. At the top, you can see a dynamic graph that show
What can you learn from your statistics?
Your customer statistics provide you with an insight into the purchasing behaviour of your customers. You are presented with an overview of the various data: the number of customer
How to add a coupon to an email?
If you want to send out an email with a coupon, complete the steps below: Open your merchant portal (business.joyn.eu) and log in. Go to ‘Campaigns’. Press ‘+ Create new camp
I’ve sent an email with a coupon. What next?
Your customers receive, open and read your email. They click on the ‘Activate coupon’ button. Once they have pressed that button, the coupon is linked to their account. When th
How can a customer redeem a coupon before paying with one of the payment methods (Edenred, Monizze, Payconiq by Bancontact) in the Joyn app?
The customer scans the QR code on your tablet with the Joyn app on his smartphone. Your customer chooses an available coupon and presses ‘Redeem’. You enter the amount and conf
Can a coupon be redeemed more than once?
No, a coupon can only be redeemed once per user.Once the coupon has been redeemed, it will no longer appear on the tablet or smartphone for the relevant customer.
