A coupon is like a digital discount voucher that you can add to an email. By using coupons, you can measure the impact of your promotions very precisely. The automatic birthday and reminder campaigns use coupons by default. This choice is optional in standard emails.

Reasons for a coupon not appearing on your tablet or smartphone include: The coupon has not been activated. The validity of the coupon has expired. The coupon has already been redeemed by someone who saves points on the same account. The customer scans with a card that is linked to

No, a coupon can only be redeemed once per user.Once the coupon has been redeemed, it will no longer appear on the tablet or smartphone for the relevant customer.

The customer scans the QR code on your tablet with the Joyn app on his smartphone. Your customer chooses an available coupon and presses ‘Redeem’. You enter the amount and confirm with the button ‘Save and pay points’. You will be given the opportunity to change the amount before confirming

Your customers receive, open and read your email. They click on the ‘Activate coupon’ button. Once they have pressed that button, the coupon is linked to their account. When they visit your shop, you follow the same procedure as normal. You press ‘Start’ or ‘Scan card’ and enter the number

If you want to send out an email with a coupon, complete the steps below: Open your merchant portal (business.joyn.eu) and log in. Go to ‘Campaigns’. Press ‘+ Create new campaign’, select the ‘One-time’ option and name your campaign. After you have composed your email, scroll further down until you