I’m getting emails from Joyn in another language. Can I adjust this?
You probably chose the wrong language when setting up your account. You can adjust this in the app: 1. Press the settings icon in the top left corner.2. Select ‘Notifications’.
Why am I not receiving a birthday email from Joyn merchants?
Many Joyn merchants send a nice email for their customers’ birthday.They do have to know when your birthday is and your date of birth must be entered in your Joyn account. You ca
Why do I never receive emails from Joyn or Joyn merchants?
There are several possible reasons for this: • Your account has not yet been registered.More information on how to register your account can be found here . • Your account has
I want to receive emails again from a merchant I unsubscribed from.
You can adjust your preferences regarding notifications via the app on your smartphone or via my.joyndev.kinsta.cloud. In the Joyn app on your smartphone: 1. Open the Joyn app and
How do I adjust my email preference settings?
You can adjust your preferences regarding notifications via the app on your smartphone or via my.joyndev.kinsta.cloud. In the Joyn app on your smartphone: 1. Open the Joyn app and
Can I change the email address of my account?
You can change the e-mail address yourself if you are using the Joyn user app: Open the user app and log in with your user credentials Press ‘profile’ on the bottom right Selec
How can I change my details?
You do this by following the steps in the app: 1. Press the settings icon in the top left corner.2. Select ‘Account & Profile’. 3. Press your name and email address.4. Adju
I’m not receiving an email to reset my password. Now what do I do?
There can be several reasons for this: • Check whether the email has ended up in your spam box. If you find the email there, be sure to add the email address to your contacts. Th
I have forgotten the password for my Joyn account. Now what do I do?
No problem, you can reset your password by following the steps below: With the Joyn app on your smartphone: 1. Open the Joyn app on your smartphone.2. Click on ‘Forgotten your pa
