How can I attract new customers with Joyn?
Attracting new customers is always a bit of a challenge! And the Joyn loyalty programme can just make the difference, which means you can welcome new customers to your shop. Tell y
What kind of emails can I send to increase loyalty among Joyn users?
Be creative! You only increase loyalty when your e-mail is genuine and your offer is fun and useful. You can find the most common types of emails and examples here: You can send a
How can I make the emails as effective as possible for my customers?
You can make your emails as effective as possible by sharing useful information and organising fun promotions for your customers. Going on holiday? Announce your holiday period and
Can I aim for a specific target audience in an email campaign?
That’s possible. The criteria to specify the target group with for your one-time campaigns are: Language Gender Age
Why is the number of customers I can send an email to lower than my total number of customers?
The first reason why the total number of Joyn customers is higher than the number of recipients of your emails is that not all Joyn users register their card. To be able to send em
I want to set up an email campaign, but I can’t see the option anywhere. What do I need to do?
When you use Internet Explorer, you may be able to consult your statistics only. To set up email campaigns, we recommend using a different browser (e.g.: Google Chrome, Safari, Moz
Can I send my emails in different languages?
Yes, you can! Note that you need to create multiple campaigns, one for each language you want.
Can I personalise my emails?
Definitely! You can simply set up new email campaigns in your merchant portal, which you can then personalise. When you go through the steps to create your email campaign, you can
How does a one-time campaign work?
Send your emails quickly and easily with a one-time campaign. Want to start a last-minute promotion or announce your holiday period? That’s what these campaigns are for. You need
