How can I obtain proof of the transactions?
You can consult transactions in the Joyn merchant portal and in your MyEdenred merchant zone.
Can I issue my customer with a receipt?
No, you can’t give your customer physical proof of payment. However, your customer can find proof of payment in the overview of his MyEdenred account.
Why does my tablet prompt for the access code after payment via Edenred?
If you have to enter the access code of your tablet after paying via Edenred, it means you have opted to pay the remaining amount in cash or via another payment method (not via Joy
How can a customer redeem a coupon before paying?
A coupon can be redeemed by completing the steps below: The customer scans the QR code on your tablet with the Joyn app on his smartphone. Your customer chooses an available coupon
If I give my customers a fixed number of points per visit, can they pay with the Edenred card in the Joyn app?
Absolutely! In the step after awarding the points, you can still enter the amount before proceeding to payment.
Can customers combine different payment methods via the Joyn app?
Certainly, when you select an Edenred payment solution, you can adjust the amount. You can then settle the remaining amount with an alternative payment method (another Edenred opti
Can I still receive payments via a POS terminal?
You certainly can! You can still make payments with Edenred via the POS terminal, but your customer must carry the Edenred card with him.
What if the customer’s Edenred balance is insufficient?
When the balance is not sufficient to make the full payment, the available balance of the account will be used for part of the payment. The customer can then pay the remaining amou
What if it takes a long time before the transaction is confirmed via Edenred?
If it takes very long, we recommend checking your Internet connection.If your Internet connection is not the problem, please contact our help desk.
