You will receive confirmation on your tablet, but you can also follow the status of the transaction in the Joyn merchant portal and in your MyEdenred merchant zone.

A customer can redeem a reward before paying by completing the steps below: The customer scans the QR code on your tablet with the Joyn app on his smartphone. Your customer chooses an available reward and presses ‘Redeem’. These points are now automatically deducted from the customer’s points total. You

In this case, the tablet will prompt for the access code to complete the transaction.

In that case, adjust the amount and, after deducting it, continue with another payment method for the remaining amount. If you opt for cash or payment via a POS terminal as additional payment method (outside the Joyn app), press ‘Complete payment’ and you will be prompted to enter the access

In the Joyn merchant portal, go to ‘Transactions’ and click on the ‘Payments’ tab. Here, you will find all the transactions. Alternatively, you can view your transactions in the MyEdenred merchant zone.

You will receive the following message on your tablet: “Payment failed. The payment could not be processed due to a technical problem.” Try to make the payment again. If still unsuccessful, please contact our help desk.

Customers can link their Edenred account to their Joyn app. The procedure is as follows: The customer opens the Joyn app on his smartphone. He logs in, if not already done so. He presses the gear icon in the top left to go to his profile. Next, he chooses ‘Payment

Press the QR code. Enter the amount and confirm by pressing the ‘Pay and save’ button. The customer scans the QR code on your tablet with the Joyn app on his smartphone. The payment options available in your store appear on the tablet (Ticket Restaurant, Ticket EcoCheque, Ticket Compliments and

Go to the merchant portal in the Joyn app. In account settings, click on the ‘Integrations’ section, select ‘Edenred’ and then ‘Activate’ to link the two systems. Done!

Edenred is a leading player in the field of payment solutions in the world of commerce and they were behind the launch of Ticket Restaurant at the time. Edenred offers solutions in the form of cards, online platforms or paper cheques and enjoys more than 1.5 million users in Belgium.