Category: Helpcenter
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
You can adjust your email preferences in the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Account & Profile’. 3. Choose ‘Notifications’.4. Select ‘Manage Merchants’.4. You will now get an overview of all Joyn merchants you have visited.5. Use the slider behind each shop to
You probably chose the wrong language when setting up your account. You can adjust this in the app: 1. Press the settings icon in the top left corner.2. Select ‘Notifications’. 3. Select the desired ‘Notification language’ at the bottom of your screen. Don’t have a smartphone? 1. Go to my.joyndev.kinsta.cloud2.
Many Joyn merchants send a nice email for their customers’ birthday.They do have to know when your birthday is and your date of birth must be entered in your Joyn account. You can check this by following the steps in the app: 1. Press the settings icon in the top
There are several possible reasons for this: • Your account has not yet been registered.More information on how to register your account can be found here . • Your account has not yet been activated.After registering, you will receive an email from Joyn with an activation button. Press the button,
You can change the e-mail address yourself if you are using the Joyn user app: Open the user app and log in with your user credentials Press ‘profile’ on the bottom right Select ‘account & profile’ on top of the screen Select ‘change e-mail address’ Enter the new e-mail address
The easiest way is to download the Joyn app on your smartphone and follow the steps below. 1. Enter your email address.2. Choose a password (at least 6 characters).3. Press ‘Register’.4. Confirm that you agree with Joyn’s privacy statement by pressing ‘I agree’.5. Complete your profile with your first name
Accidentally blocked your Joyn card? You can simply unblock it in the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Your account’.3. Select ‘My cards’.4. Look for the card number you want to unblock and press the unblock icon to reactivate the card. Don’t have
You have lost your Joyn card and want to block it? You can simply resolve this with the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Your account’. 3. Select ‘My cards’.4. Look for the card number you want to block and press the block
That’s annoying … Fortunately, you can easily recover the points from a registered card. This is how: 1. Download the Joyn app on your smartphone.2. Log in with the email address associated with your old card.3. Your points will appear in your overview.4. From now on, thanks to the Joyn
That’s annoying … Fortunately, you can easily recover the points from a registered card. This is how: 1. Download the Joyn app on your smartphone.2. Log in with the email address associated with your old card.3. Your points will appear in your overview.4. From now on, thanks to the Joyn
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
You can adjust your email preferences in the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Account & Profile’. 3. Choose ‘Notifications’.4. Select ‘Manage Merchants’.4. You will now get an overview of all Joyn merchants you have visited.5. Use the slider behind each shop to
You probably chose the wrong language when setting up your account. You can adjust this in the app: 1. Press the settings icon in the top left corner.2. Select ‘Notifications’. 3. Select the desired ‘Notification language’ at the bottom of your screen. Don’t have a smartphone? 1. Go to my.joyndev.kinsta.cloud2.
Many Joyn merchants send a nice email for their customers’ birthday.They do have to know when your birthday is and your date of birth must be entered in your Joyn account. You can check this by following the steps in the app: 1. Press the settings icon in the top
There are several possible reasons for this: • Your account has not yet been registered.More information on how to register your account can be found here . • Your account has not yet been activated.After registering, you will receive an email from Joyn with an activation button. Press the button,
You can change the e-mail address yourself if you are using the Joyn user app: Open the user app and log in with your user credentials Press ‘profile’ on the bottom right Select ‘account & profile’ on top of the screen Select ‘change e-mail address’ Enter the new e-mail address
The easiest way is to download the Joyn app on your smartphone and follow the steps below. 1. Enter your email address.2. Choose a password (at least 6 characters).3. Press ‘Register’.4. Confirm that you agree with Joyn’s privacy statement by pressing ‘I agree’.5. Complete your profile with your first name
Accidentally blocked your Joyn card? You can simply unblock it in the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Your account’.3. Select ‘My cards’.4. Look for the card number you want to unblock and press the unblock icon to reactivate the card. Don’t have
You have lost your Joyn card and want to block it? You can simply resolve this with the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Your account’. 3. Select ‘My cards’.4. Look for the card number you want to block and press the block
That’s annoying … Fortunately, you can easily recover the points from a registered card. This is how: 1. Download the Joyn app on your smartphone.2. Log in with the email address associated with your old card.3. Your points will appear in your overview.4. From now on, thanks to the Joyn
That’s annoying … Fortunately, you can easily recover the points from a registered card. This is how: 1. Download the Joyn app on your smartphone.2. Log in with the email address associated with your old card.3. Your points will appear in your overview.4. From now on, thanks to the Joyn
