Category: Helpcenter

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

How do I create a new user account with KBC/CBC/KBC Brussels Mobile?

Open KBC/CBC/KBC Brussels Mobile.2. Press ‘Extra services’ at the bottom right.3. Select Joyn.4. Choose ‘Create a new account’.5. Read ‘How does it work?’ and press ‘Next’.6. Check your details and allow KBC/CBC to share them with Joyn.7. Agree to Joyn’s General Terms and Conditions by clicking ‘Accept’.8. Your account has

Can the Joyn points I’ve saved expire?

No, the points you’ve saved cannot expire. You can lose your saved Joyn points only if a merchant where you save points stops his business or stops using Joyn.

My points have disappeared from the Joyn app. Why is that?

This may be because you are no longer logged in. Press the settings icon in the top left and check if your name is at the top of your screen. If not, it says ‘Hello’ at the top and you can choose ‘Register’ below that. The points you saved while

I can no longer see my points in the Joyn app. What’s wrong?

We make sure our app runs on the most recent software versions for smartphones. • iPhone: iOS 12.4.• Android devices: Android version 5. If your device runs on an older software version, the Joyn app is unfortunately no longer supported. Your points are still linked to your email address, so

Why don’t the points I collect from different merchants add up?

The particular aspect of Joyn is that consumers can use the Joyn digital customer card at several merchants and still save at each shop separately. The merchants who work with Joyn choose to reward their own loyal customers. They themselves are responsible for the costs of the rewards they hand

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.

Category: Helpcenter

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

How do I create a new user account with KBC/CBC/KBC Brussels Mobile?

Open KBC/CBC/KBC Brussels Mobile.2. Press ‘Extra services’ at the bottom right.3. Select Joyn.4. Choose ‘Create a new account’.5. Read ‘How does it work?’ and press ‘Next’.6. Check your details and allow KBC/CBC to share them with Joyn.7. Agree to Joyn’s General Terms and Conditions by clicking ‘Accept’.8. Your account has

Can the Joyn points I’ve saved expire?

No, the points you’ve saved cannot expire. You can lose your saved Joyn points only if a merchant where you save points stops his business or stops using Joyn.

My points have disappeared from the Joyn app. Why is that?

This may be because you are no longer logged in. Press the settings icon in the top left and check if your name is at the top of your screen. If not, it says ‘Hello’ at the top and you can choose ‘Register’ below that. The points you saved while

I can no longer see my points in the Joyn app. What’s wrong?

We make sure our app runs on the most recent software versions for smartphones. • iPhone: iOS 12.4.• Android devices: Android version 5. If your device runs on an older software version, the Joyn app is unfortunately no longer supported. Your points are still linked to your email address, so

Why don’t the points I collect from different merchants add up?

The particular aspect of Joyn is that consumers can use the Joyn digital customer card at several merchants and still save at each shop separately. The merchants who work with Joyn choose to reward their own loyal customers. They themselves are responsible for the costs of the rewards they hand

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.