Author: Rian Tavares

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

Why doesn’t every customer receive a birthday email?

To be able to send a birthday email, you obviously need to know the birthdays of your customers. Unfortunately, not everyone enters their date of birth when completing their Joyn profile. It is therefore important to encourage your customers to complete their Joyn profile as much as possible.

How can a customer redeem a coupon?

When your customer has activated the coupon and subsequently visits you in the shop, you follow the same procedure as normal. You press ‘Start’ or ‘Scan card’ and enter the number of points. The customer scans the QR code from his Joyn card or Joyn app on your tablet or

How do I adjust a reward?

It’s certainly not a bad idea to adjust your rewards every now and then. To adjust rewards, go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Rewards’ tab. A list of your active rewards appears. Press the pencil icon next to the reward you want to adjust.

How do I notify my customers of a new reward?

When you offer or introduce a new reward, you naturally want to let all your customers know as soon as possible. You can instantly share this with all your customers who use the Joyn app. How? Go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Rewards’ tab.

How should a customer redeem a reward?

Has your customer saved enough points? In that case, he can redeem one of the rewards you offer. To do so, complete the steps below: Open the Joyn Business App. Your customer scans the QR code with his or her smartphone, or you press ‘Scan card’ and scan the customer

How can I make the emails as effective as possible for my customers?

You can make your emails as effective as possible by sharing useful information and organizing fun promotions for your customers. Going on holiday? Announce your holiday period and invite your customers to come by one last time before going on holiday. Do your customers favour a certain reward or promotion?

What is an email campaign?

Want to keep your customers informed of promotions, birthdays or holidays quickly and easily? An email campaign is the right tool for the job. The objective? Motivating your customers with offers, promotions or coupons. They’ll be back in your shop in a jiffy! Certain subscription plans offer access to an

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.

Author: Rian Tavares

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

Why doesn’t every customer receive a birthday email?

To be able to send a birthday email, you obviously need to know the birthdays of your customers. Unfortunately, not everyone enters their date of birth when completing their Joyn profile. It is therefore important to encourage your customers to complete their Joyn profile as much as possible.

How can a customer redeem a coupon?

When your customer has activated the coupon and subsequently visits you in the shop, you follow the same procedure as normal. You press ‘Start’ or ‘Scan card’ and enter the number of points. The customer scans the QR code from his Joyn card or Joyn app on your tablet or

How do I adjust a reward?

It’s certainly not a bad idea to adjust your rewards every now and then. To adjust rewards, go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Rewards’ tab. A list of your active rewards appears. Press the pencil icon next to the reward you want to adjust.

How do I notify my customers of a new reward?

When you offer or introduce a new reward, you naturally want to let all your customers know as soon as possible. You can instantly share this with all your customers who use the Joyn app. How? Go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Rewards’ tab.

How should a customer redeem a reward?

Has your customer saved enough points? In that case, he can redeem one of the rewards you offer. To do so, complete the steps below: Open the Joyn Business App. Your customer scans the QR code with his or her smartphone, or you press ‘Scan card’ and scan the customer

How can I make the emails as effective as possible for my customers?

You can make your emails as effective as possible by sharing useful information and organizing fun promotions for your customers. Going on holiday? Announce your holiday period and invite your customers to come by one last time before going on holiday. Do your customers favour a certain reward or promotion?

What is an email campaign?

Want to keep your customers informed of promotions, birthdays or holidays quickly and easily? An email campaign is the right tool for the job. The objective? Motivating your customers with offers, promotions or coupons. They’ll be back in your shop in a jiffy! Certain subscription plans offer access to an

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.