In case the bank is unable to debit the account due to a technical problem, such as the account being blocked or insufficient balance, an administrative fee of € 7.5 will be charged, which will be automatically added to your next Joyn invoice.

Loyalty is ideal for merchants who want to use the Joyn card or app to let customers save loyalty points. When you opt for the Loyalty subscription, you’ll get access to all basic functionalities of Joyn. Click here to discover what they are. 

You can cancel your Joyn subscription depending on the contract you signed. At the start of your membership, you opted for a fixed-term or permanent contract. The notice periods for these two contracts are different. Is it a fixed-term contract? In that case, you need to cancel your subscription no

Yes, you can! Note: if you choose to pay annually, you will receive a 5% discount on the total price. Prices exclusive of VAT You can find all bundles and functionalities by clicking here.

Thank you for joining Joyn! You can start enjoying the benefits five days after signing your contract. You will receive emails with the login details for your merchant portal and the Joyn Business App. And you’ll be on your way! As soon as your contract is in order, the Joyn

Simply visit our website. Click this link: https://joyn.eu/en/merchant/platform/joyn-shop/, enter your details and your preferred delivery address. We’ll make sure that the cards are delivered to you as soon as possible.

Simply send an email to hello@joyn.eu with the information to be changed, the date on which the change takes effect and the contact details of the new owners. We’ll make sure that everything is updated.

Each day, Joyn is committed to making your loyalty programme as practical as possible. Improved processes, added functionalities and an up-to-date system, that’s our focus. That is why Joyn regularly develops the systems and apps offered: – A user-friendly merchant portal. This gives you an instant overview of important statistics

Transferring your customer database to Joyn is not possible with a view to data protection under the GDPR. But don’t be sad! Simply notify your customers of your switch to Joyn and tell them to switch as well. This switch is very beneficial for both you and your customers. Thanks

To receive an export of your customer base, you must first complete the form at https://www.joyn.eu/nl-be/export. Once this is completed, we’ll send you an Excel file with all the details of your customers, as soon as possible.