Category: Helpcenter
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
The particular aspect of Joyn is that consumers can use the Joyn digital customer card at several merchants and still save at each shop separately. The merchants who work with Joyn choose to reward their own loyal customers. They themselves are responsible for the costs of the rewards they hand
At times, a merchant’s tablet or smartphone is not charged.Feel free to ask the merchant if you can add the credit to your account at another time. Joyn cannot award additional points on behalf of the merchant.
You can only redeem rewards when you have completed the registration of your card. For this, you normally received an email to confirm the link of your card. As soon as the link is confirmed, you can start redeeming rewards again. Didn’t receive the email or deleted it by mistake?
First and foremost, the condition is of course that you have collected enough points for the reward. You can then follow the following steps at the merchant: 1. Scan the QR code with your smartphone or press ‘Scan card’ and scan your card.2. The current number of points appears. A
You can consult the list of participating merchants at https://shops.joyndev.kinsta.cloud or discover Joyn merchants in your area with the Joyn app. When you press ‘Find a merchant’ on the start plan in the Joyn app, you will see all the merchants that offer Joyn in your area.
Too bad you want to delete your account!Are you sure you no longer want to receive rewards, coupons or promotions from your favourite Joyn merchants? Receiving too many emails? In that case, you can also adjust your preferences. More information on how to do this can be found in this
You found your lost card and would like to unblock it again? You can simply resolve that with the Joyn app. 1. Press the settings icon in the top left corner.2. Select ‘Account & Profile’. 3. Select ‘My cards’.4. Under block cards, find the card number at the bottom and
You can adjust your email preferences in the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Account & Profile’. 3. Choose ‘Notifications’.4. Select ‘Manage Merchants’.4. You will now get an overview of all Joyn merchants you have visited.5. Use the slider behind each shop to
You probably chose the wrong language when setting up your account. You can adjust this in the app: 1. Press the settings icon in the top left corner.2. Select ‘Notifications’. 3. Select the desired ‘Notification language’ at the bottom of your screen. Don’t have a smartphone? 1. Go to my.joyndev.kinsta.cloud2.
Many Joyn merchants send a nice email for their customers’ birthday.They do have to know when your birthday is and your date of birth must be entered in your Joyn account. You can check this by following the steps in the app: 1. Press the settings icon in the top
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
The particular aspect of Joyn is that consumers can use the Joyn digital customer card at several merchants and still save at each shop separately. The merchants who work with Joyn choose to reward their own loyal customers. They themselves are responsible for the costs of the rewards they hand
At times, a merchant’s tablet or smartphone is not charged.Feel free to ask the merchant if you can add the credit to your account at another time. Joyn cannot award additional points on behalf of the merchant.
You can only redeem rewards when you have completed the registration of your card. For this, you normally received an email to confirm the link of your card. As soon as the link is confirmed, you can start redeeming rewards again. Didn’t receive the email or deleted it by mistake?
First and foremost, the condition is of course that you have collected enough points for the reward. You can then follow the following steps at the merchant: 1. Scan the QR code with your smartphone or press ‘Scan card’ and scan your card.2. The current number of points appears. A
You can consult the list of participating merchants at https://shops.joyndev.kinsta.cloud or discover Joyn merchants in your area with the Joyn app. When you press ‘Find a merchant’ on the start plan in the Joyn app, you will see all the merchants that offer Joyn in your area.
Too bad you want to delete your account!Are you sure you no longer want to receive rewards, coupons or promotions from your favourite Joyn merchants? Receiving too many emails? In that case, you can also adjust your preferences. More information on how to do this can be found in this
You found your lost card and would like to unblock it again? You can simply resolve that with the Joyn app. 1. Press the settings icon in the top left corner.2. Select ‘Account & Profile’. 3. Select ‘My cards’.4. Under block cards, find the card number at the bottom and
You can adjust your email preferences in the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Account & Profile’. 3. Choose ‘Notifications’.4. Select ‘Manage Merchants’.4. You will now get an overview of all Joyn merchants you have visited.5. Use the slider behind each shop to
You probably chose the wrong language when setting up your account. You can adjust this in the app: 1. Press the settings icon in the top left corner.2. Select ‘Notifications’. 3. Select the desired ‘Notification language’ at the bottom of your screen. Don’t have a smartphone? 1. Go to my.joyndev.kinsta.cloud2.
Many Joyn merchants send a nice email for their customers’ birthday.They do have to know when your birthday is and your date of birth must be entered in your Joyn account. You can check this by following the steps in the app: 1. Press the settings icon in the top
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