Category: Centre d’aide
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
You can change the e-mail address yourself if you are using the Joyn user app: Open the user app and log in with your user credentials Press ‘profile’ on the bottom right Select ‘account & profile’ on top of the screen Select ‘change e-mail address’ Enter the new e-mail address
You do this by following the steps in the app: 1. Press the settings icon in the top left corner.2. Select ‘Account & Profile’. 3. Press your name and email address.4. Adjust your details and confirm with ‘Save’. Don’t have a smartphone? Please send an email to hello@joyn.eu stating: •
There can be several reasons for this: • Check whether the email has ended up in your spam box. If you find the email there, be sure to add the email address to your contacts. This way, you avoid emails not arriving in the future.• You may have made a
No problem, you can reset your password by following the steps below: With the Joyn app on your smartphone: 1. Open the Joyn app on your smartphone.2. Click on ‘Forgotten your password?’.3. Enter the email address linked to your Joyn account and press ‘Continue’.4. You will now receive an e-mail
You may have made a typo when entering your email address. Go to https://my.joyndev.kinsta.cloud/card-registration to resolve this. Enter the correct email address and the desired card number.You will then receive the registration or activation email you need to complete the registration of your Joyn card! Be sure to check your
The easiest way is to download the Joyn app on your smartphone and follow the steps below. 1. Enter your email address.2. Choose a password (at least 6 characters).3. Press ‘Register’.4. Confirm that you agree with Joyn’s privacy statement by pressing ‘I agree’.5. Complete your profile with your first name
A Joyn account is your personal profile, where the data entered by you is collected. The account also gives you an overview of your points balance with each merchant visited, and you can keep track of how many points you still have to save for your next reward. Read here
Accidentally blocked your Joyn card? You can simply unblock it in the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Your account’.3. Select ‘My cards’.4. Look for the card number you want to unblock and press the unblock icon to reactivate the card. Don’t have
You have lost your Joyn card and want to block it? You can simply resolve this with the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Your account’. 3. Select ‘My cards’.4. Look for the card number you want to block and press the block
That’s annoying … Fortunately, you can easily recover the points from a registered card. This is how: 1. Download the Joyn app on your smartphone.2. Log in with the email address associated with your old card.3. Your points will appear in your overview.4. From now on, thanks to the Joyn
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
You can change the e-mail address yourself if you are using the Joyn user app: Open the user app and log in with your user credentials Press ‘profile’ on the bottom right Select ‘account & profile’ on top of the screen Select ‘change e-mail address’ Enter the new e-mail address
You do this by following the steps in the app: 1. Press the settings icon in the top left corner.2. Select ‘Account & Profile’. 3. Press your name and email address.4. Adjust your details and confirm with ‘Save’. Don’t have a smartphone? Please send an email to hello@joyn.eu stating: •
There can be several reasons for this: • Check whether the email has ended up in your spam box. If you find the email there, be sure to add the email address to your contacts. This way, you avoid emails not arriving in the future.• You may have made a
No problem, you can reset your password by following the steps below: With the Joyn app on your smartphone: 1. Open the Joyn app on your smartphone.2. Click on ‘Forgotten your password?’.3. Enter the email address linked to your Joyn account and press ‘Continue’.4. You will now receive an e-mail
You may have made a typo when entering your email address. Go to https://my.joyndev.kinsta.cloud/card-registration to resolve this. Enter the correct email address and the desired card number.You will then receive the registration or activation email you need to complete the registration of your Joyn card! Be sure to check your
The easiest way is to download the Joyn app on your smartphone and follow the steps below. 1. Enter your email address.2. Choose a password (at least 6 characters).3. Press ‘Register’.4. Confirm that you agree with Joyn’s privacy statement by pressing ‘I agree’.5. Complete your profile with your first name
A Joyn account is your personal profile, where the data entered by you is collected. The account also gives you an overview of your points balance with each merchant visited, and you can keep track of how many points you still have to save for your next reward. Read here
Accidentally blocked your Joyn card? You can simply unblock it in the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Your account’.3. Select ‘My cards’.4. Look for the card number you want to unblock and press the unblock icon to reactivate the card. Don’t have
You have lost your Joyn card and want to block it? You can simply resolve this with the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Your account’. 3. Select ‘My cards’.4. Look for the card number you want to block and press the block
That’s annoying … Fortunately, you can easily recover the points from a registered card. This is how: 1. Download the Joyn app on your smartphone.2. Log in with the email address associated with your old card.3. Your points will appear in your overview.4. From now on, thanks to the Joyn
