Can I notify my customers of special opening and closing days via the Joyn merchant portal (e.g. public holidays, annual holidays)?

To change your shop opening hours in your Joyn merchant portal, complete the steps below:

  1. Go to the Joyn merchant portal ( and log in.
  2. Click on the gear icon in the top right corner and press ‘Edit account’.
  3. Click on the ‘Opening hours’ tab.
  4. Press ‘+ Add special’.

You indicate which days you want the special opening hours to apply to. Select the days, adjust the opening hours or choose between ‘Closed, ‘By appointment only’ or ‘Open 24 hours’.

TIP: Notify your customers of these special opening hours. Your customers can see the special opening hours via the Joyn app and on the website for the next 3 months.

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