Why doesn’t every customer receive a birthday email?
To be able to send a birthday email, you obviously need to know the birthdays of your customers. Unfortunately, not everyone enters their date of birth when completing their Joyn p
Can I aim for a specific target audience in an email campaign?
That’s possible. The criteria to specify the target group with for your one-time campaigns are: Language Gender Age
Why is the number of customers I can send an email to lower than my total number of customers?
The first reason why the total number of Joyn customers is higher than the number of recipients of your emails is that not all Joyn users register their card. To be able to send em
How do I change the images in my email campaign?
When you start a new email campaign, follow the steps indicated by the campaign creator. Go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Campaigns’ tab.
How do I create a one-time campaign?
You can create a one-time campaign in the Joyn merchant portal by completing the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Campaigns’
What is an automatic birthday campaign?
Receiving congratulations from their favourite merchant will only make your customers’ birthdays better! And that’s of course what an automatic birthday campaign is for; to pam
What are the rates for a Joyn Advertising campaign?
A Joyn Advertising campaign allows you to attract new customers quickly and easily. It is an additional service, which is not included in your subscription plan. The rates vary, ba
What is an automatic reminder campaign?
An automatic reminder campaign is sent to customers you haven’t seen in your shop for a while. The reminder campaign ensures that customers whom you haven’t seen in a while wil
How does an automatic reminder campaign work?
Since the customer used his card with you in the past, our tool can check when his or her last visit was. You decide when the reminder goes out. For example, after 30 days, 90 days
