What if my customer doesn’t have an email address or prefers not to share it?
Customers without an email address can still save up for Joyn bonuses in your shop. The procedure is as follows: If a customer scans using an unregistered card or app, the followin
How can I enter points before I have the customer scan?
The customer must first identify himself by scanning, so rewards and coupons can still be redeemed before the points are awarded. Would you rather work according to the old order?
I made a mistake whilst entering the points. Can I correct this?
When you’re busy, forgetting a comma or entering a digit too many or too short when awarding points is an easy mistake to make. Fortunately, this is easily corrected. The custome
Can I also deduct points with the Joyn Business App?
No, that’s not possible. Made a mistake? You can rectify this on your merchant portal. How do you do this?You cannot deduct points, but you can delete a transaction. The procedur
What can I do with the Joyn Business App?
The Joyn Business App is your best friend in your shop and in your pocket. The app on tablet and smartphone differ slightly, but we are working hard to synchronize the two systems.
How do I log in to the Joyn Business App?
You log in with the same credentials you use to log in to your Joyn merchant portal.
I have forgotten the password for my Joyn Business app. How can I reset this?
No problem, we’re only human.You can quickly fix this inconvenience yourself! Go to business.joyn.be/sign-in. Click on ‘Forgotten your password?’ at the bottom. Enter the ema
Can I also use the Joyn Business App when I deliver products to customers?
Definitely! With the Joyn Business App on your smartphone, giving loyalty points to your customers is easy. Payment integrations on your smartphone are not possible yet, but we are
Can a customer scan his card via the Joyn Business App for smartphones?
Your customer can certainly scan his card in the Joyn Business App for smartphones. You enter the amount to pay, your customer scans the QR code or the card and that’s it! The po
