To have your bank account number updated, please send an email to hello@joyn.eu with the following information: Name IBAN BIC VAT number Make sure you send this request from your registered email address, i.e. the email address at which you receive our emails. This is for security reasons.

You will always receive your invoice for the previous month at the beginning of the next. Annual subscriptions are invoiced at the beginning of the year.

If your VAT number has changed, please send an email to hello@joyn.eu with the following information: Billing information linked to your old VAT number Company name VAT number Address Billing information linked to your new VAT number Company name VAT number Address* Contact details* IBAN* Other information to be changed*

If your billing information has changed, please send an email to hello@joyn.eu with the information to be changed. Be sure to state the name of your shop and your VAT number. Has your VAT number changed? Please follow the instructions in this article. Make sure you send this request from

You can choose to pay by direct debit or credit card, click here for more information. 

Joyn has a distinct digital and ecological character. That is why we try to print as few invoices as possible. If you would still like your invoice by post, please send an email to invoice@joyn.eu.

In addition to the Joyn subscription, you have the option of starting an extra Joyn Marketing Service. Want to attract new customers? A Joyn Advertising campaign enables you to promote your shop directly on the smartphone of Joyn users in your area who have not visited you yet. Because the

Yes, you can! You can change your subscription at any time. If you wish to switch, please send an email to hello@joyn.eu.

The most popular subscription is Connect. This is the ideal subscription if you want your customers to save loyalty points, regularly surprise them with a coupon and send them automatic mail campaigns. For more information, please click here. 

The plan for merchants who want to enjoy the full scale of Joyn features. Get unlimited access to tools and connect with your customers, plus access the 2 million people network of daily Joyn app users. Click here to find out more about all Expert functionalities.