Category: Helpcenter
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
There are several possible reasons for this: • Your account has not yet been registered.More information on how to register your account can be found here . • Your account has not yet been activated.After registering, you will receive an email from Joyn with an activation button. Press the button,
You can change the e-mail address yourself if you are using the Joyn user app: Open the user app and log in with your user credentials Press ‘profile’ on the bottom right Select ‘account & profile’ on top of the screen Select ‘change e-mail address’ Enter the new e-mail address
The easiest way is to download the Joyn app on your smartphone and follow the steps below. 1. Enter your email address.2. Choose a password (at least 6 characters).3. Press ‘Register’.4. Confirm that you agree with Joyn’s privacy statement by pressing ‘I agree’.5. Complete your profile with your first name
Accidentally blocked your Joyn card? You can simply unblock it in the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Your account’.3. Select ‘My cards’.4. Look for the card number you want to unblock and press the unblock icon to reactivate the card. Don’t have
You have lost your Joyn card and want to block it? You can simply resolve this with the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Your account’. 3. Select ‘My cards’.4. Look for the card number you want to block and press the block
That’s annoying … Fortunately, you can easily recover the points from a registered card. This is how: 1. Download the Joyn app on your smartphone.2. Log in with the email address associated with your old card.3. Your points will appear in your overview.4. From now on, thanks to the Joyn
That’s annoying … Fortunately, you can easily recover the points from a registered card. This is how: 1. Download the Joyn app on your smartphone.2. Log in with the email address associated with your old card.3. Your points will appear in your overview.4. From now on, thanks to the Joyn
When you get this message, it means you are trying to scan a card that is already registered under the email address of another Joyn user. If the intention still is to 1. Open the Joyn app on your smartphone.2. Tap “Tap to scan QR code”.3. Confirm that you want
Yes, you can! To link multiple cards to an account, you must register all cards at the same email address. This is very easy with the Joyn app: 1. Press ‘Tap to scan QR code’.2. Scan the QR code of your card.3. The card is now linked to your account.
When you search for merchants in the Joyn app, we naturally want to show you the closest merchants. That is why the app asks you (once) to be allowed to use your location. The app will only use your location when necessary to find a merchant near you. We do
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
There are several possible reasons for this: • Your account has not yet been registered.More information on how to register your account can be found here . • Your account has not yet been activated.After registering, you will receive an email from Joyn with an activation button. Press the button,
You can change the e-mail address yourself if you are using the Joyn user app: Open the user app and log in with your user credentials Press ‘profile’ on the bottom right Select ‘account & profile’ on top of the screen Select ‘change e-mail address’ Enter the new e-mail address
The easiest way is to download the Joyn app on your smartphone and follow the steps below. 1. Enter your email address.2. Choose a password (at least 6 characters).3. Press ‘Register’.4. Confirm that you agree with Joyn’s privacy statement by pressing ‘I agree’.5. Complete your profile with your first name
Accidentally blocked your Joyn card? You can simply unblock it in the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Your account’.3. Select ‘My cards’.4. Look for the card number you want to unblock and press the unblock icon to reactivate the card. Don’t have
You have lost your Joyn card and want to block it? You can simply resolve this with the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Your account’. 3. Select ‘My cards’.4. Look for the card number you want to block and press the block
That’s annoying … Fortunately, you can easily recover the points from a registered card. This is how: 1. Download the Joyn app on your smartphone.2. Log in with the email address associated with your old card.3. Your points will appear in your overview.4. From now on, thanks to the Joyn
That’s annoying … Fortunately, you can easily recover the points from a registered card. This is how: 1. Download the Joyn app on your smartphone.2. Log in with the email address associated with your old card.3. Your points will appear in your overview.4. From now on, thanks to the Joyn
When you get this message, it means you are trying to scan a card that is already registered under the email address of another Joyn user. If the intention still is to 1. Open the Joyn app on your smartphone.2. Tap “Tap to scan QR code”.3. Confirm that you want
Yes, you can! To link multiple cards to an account, you must register all cards at the same email address. This is very easy with the Joyn app: 1. Press ‘Tap to scan QR code’.2. Scan the QR code of your card.3. The card is now linked to your account.
When you search for merchants in the Joyn app, we naturally want to show you the closest merchants. That is why the app asks you (once) to be allowed to use your location. The app will only use your location when necessary to find a merchant near you. We do
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