Category: Helpcenter
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
If your coupon does not appear on the tablet or smartphone of your merchant, this could be due to the following reasons: • The coupon has not been activated.• The validity of the coupon has expired.• The coupon has already been redeemed by someone who saves points on the same
No, you can only redeem a coupon once.
1. You scan the QR code on the merchant’s tablet with the Joyn app on your smartphone.2. You choose an available coupon and press ‘Redeem’. 3. The merchant enters the amount and confirms with the button ‘Save points and pay’.4. The merchant can change the amount and indicates that you
When you have activated the coupon and are at the merchant, you need to follow the following steps: 1. The merchant presses ‘Start’ or ‘Scan card’ and enters the number of points. 2. You scan the QR code from your Joyn card or Joyn app on your merchant’s tablet or
1. In the email, clink on the ‘Activate coupon’ button.2. The coupon is now linked to your account.3. When you are at the merchant, you take the same steps as normal. 4. The merchant presses ‘Start’ or ‘Scan card’ and enters the number of points. 5. You scan the QR
A coupon is a digital discount voucher you receive from your merchant via email.These coupons offer a host of in-store benefits. So don’t miss out! Celebrating your birthday soon or haven’t visited your merchant lately? Then he will send his congratulations and a nice coupon, or a small forget-me-not.
The Joyn points you’ve saved with this merchant are unfortunately not valid at other Joyn merchants and cannot be transferred.
No, the points you’ve saved cannot expire. You can lose your saved Joyn points only if a merchant where you save points stops his business or stops using Joyn.
This may be because you are no longer logged in. Press the settings icon in the top left and check if your name is at the top of your screen. If not, it says ‘Hello’ at the top and you can choose ‘Register’ below that. The points you saved while
We make sure our app runs on the most recent software versions for smartphones. • iPhone: iOS 12.4.• Android devices: Android version 5. If your device runs on an older software version, the Joyn app is unfortunately no longer supported. Your points are still linked to your email address, so
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
If your coupon does not appear on the tablet or smartphone of your merchant, this could be due to the following reasons: • The coupon has not been activated.• The validity of the coupon has expired.• The coupon has already been redeemed by someone who saves points on the same
No, you can only redeem a coupon once.
1. You scan the QR code on the merchant’s tablet with the Joyn app on your smartphone.2. You choose an available coupon and press ‘Redeem’. 3. The merchant enters the amount and confirms with the button ‘Save points and pay’.4. The merchant can change the amount and indicates that you
When you have activated the coupon and are at the merchant, you need to follow the following steps: 1. The merchant presses ‘Start’ or ‘Scan card’ and enters the number of points. 2. You scan the QR code from your Joyn card or Joyn app on your merchant’s tablet or
1. In the email, clink on the ‘Activate coupon’ button.2. The coupon is now linked to your account.3. When you are at the merchant, you take the same steps as normal. 4. The merchant presses ‘Start’ or ‘Scan card’ and enters the number of points. 5. You scan the QR
A coupon is a digital discount voucher you receive from your merchant via email.These coupons offer a host of in-store benefits. So don’t miss out! Celebrating your birthday soon or haven’t visited your merchant lately? Then he will send his congratulations and a nice coupon, or a small forget-me-not.
The Joyn points you’ve saved with this merchant are unfortunately not valid at other Joyn merchants and cannot be transferred.
No, the points you’ve saved cannot expire. You can lose your saved Joyn points only if a merchant where you save points stops his business or stops using Joyn.
This may be because you are no longer logged in. Press the settings icon in the top left and check if your name is at the top of your screen. If not, it says ‘Hello’ at the top and you can choose ‘Register’ below that. The points you saved while
We make sure our app runs on the most recent software versions for smartphones. • iPhone: iOS 12.4.• Android devices: Android version 5. If your device runs on an older software version, the Joyn app is unfortunately no longer supported. Your points are still linked to your email address, so
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