In that case, adjust the amount and, after deducting it, continue with another payment method for the remaining amount. If you opt for cash or payment via a POS terminal as additional payment method (outside the Joyn app), press ‘Complete payment’ and you will be prompted to enter the access

No, you can’t give your customer physical proof of payment. However, your customer can find a receipt in the Payconiq by Bancontact app, in the ‘Transaction history’ menu. There, you will find all proofs of payment, as well as confirmations of receipt.

You will receive the following message on your tablet: “Payment failed. The payment could not be processed due to a technical problem.” Try to make the payment again. If still unsuccessful, please contact our help desk.

You always start by saving points before proceeding to make the payment. You therefore always start with the Joyn app. Your smartphone will subsequently ask you if you want to continue with the Payconiq by Bancontact app to make the payment.

Given the digital nature of our two companies, it seemed the perfect opportunity to join forces.Together, we hope to make the customer experience in your store even more pleasant.

If the payment has been successful, you will see a confirmation in the Joyn Business App on your tablet. You will also be able to see the confirmation in your Payconiq merchant portal. The customer also receives a confirmation in the Payconiq by Bancontact app on his smartphone.

The procedure is as follows: You enter the amount and confirm with the button ‘Save and pay points’. You will be given the opportunity to change the amount before confirming and indicate that your customer wants to continue with Payconiq. Your customer will be presented with a message on his