Is it useful to regularly check my statistics?
Absolutely! The various statistics give you a lot of extra insights into your customers and their purchasing behaviour. Based on these insights, you can set up targeted email campa
What can you learn from your statistics?
Your customer statistics provide you with an insight into the purchasing behaviour of your customers. You are presented with an overview of the various data: the number of customer
How do I set up the formula for calculating the percentage of loyal customers?
To set up your loyal customer formula, complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Press the ‘Statistics’ tab. Scroll down to
I am unable to find information about new and returning customers?
Did you join Joyn only recently? Awesome! You will find them in your statistics once the first scans have been made. However, you do not have access yet to information about new an
What information can I find under the ‘Transactions’ tab in the Joyn merchant portal?
Figures, reports, payments… You can find it all under the ‘Transactions’ tab. The transactions provide you with an insight into how your shop is performing. This page is also
Can I check in the Joyn merchant portal whether a payment has been successful?
Yes, you can! In the Joyn merchant portal, go to ‘Transactions’ and click on the ‘Payments’ tab. Here you will find all the transactions.
Can I find proof of the transactions in the Joyn merchant portal?
Yes, in the Joyn merchant portal, go to ‘Transactions’ and click on the ‘Payments’ tab. Here you will find all the transactions.
Can I find an overview in the Joyn merchant portal of all the rewards and coupons that have been redeemed?
Yes you can and it is very simple. Go to the Joyn merchant portal (business.joyn.eu) and log in. Navigate to the ‘Transactions’ tab. Press the ‘Reports’ button in the top r
How is Joyn different from other loyalty programmes?
A major difference with other loyalty programmes is that Joyn offers an umbrella platform for merchants. Realised with your own loyalty programme! Join Joyn and use a loyalty platf
