Can I switch between Joyn subscriptions?
Yes, you can! You can change your subscription at any time. If you wish to switch, please send an email to hello@joyn.eu.
Are there any extra services I have to pay for?
In addition to the Joyn subscription, you have the option of starting an extra Joyn Marketing Service. Want to attract new customers? A Joyn Advertising campaign enables you to pro
Do I receive invoices by email only?
Joyn has a distinct digital and ecological character. That is why we try to print as few invoices as possible. If you would still like your invoice by post, please send an email to
How can I pay my invoices?
You can choose to pay by direct debit or credit card, click here for more information.
My billing information has changed. How can I adjust it?
If your billing information has changed, please send an email to hello@joyn.eu with the information to be changed. Be sure to state the name of your shop and your VAT number. Has y
My VAT number has changed. How can I update my records?
If your VAT number has changed, please send an email to hello@joyn.eu with the following information: Billing information linked to your old VAT number Company name VAT number Addr
When do I receive my invoice?
You will always receive your invoice for the previous month at the beginning of the next. Annual subscriptions are invoiced at the beginning of the year.
I have a new bank account number. How can I update my records?
To have your bank account number updated, please send an email to hello@joyn.eu with the following information: Name IBAN BIC VAT number Make sure you send this request from your r
I need a copy/duplicate of my invoice. How do I obtain this?
Lost an invoice and need a copy?Please send an email to hello@joyn.eu stating: The invoice number (if you know it) The date of the invoice We’ll send you a copy of the rele
