What if my customer only wants to pay part of the amount with Monizze?
In that case, adjust the amount and, after deducting it, continue with another payment method for the remaining amount. If you opt for cash or payment via a POS terminal as additio
How do I know if I still need to receive part in cash?
In that case, the tablet will prompt for the access code to complete the transaction.
Why does my tablet prompt for the access code after payment via Monizze?
If you have to enter the access code of your tablet after paying via Monizze, it means you have opted to pay the remaining amount in cash or via another payment method (not via Joy
Can I still receive payments via a POS terminal?
You certainly can! You can still make payments with Monizze via the POS terminal, but your customer must carry the Monizze card with him.
Can I issue my customer with a receipt?
No, you can’t give your customer physical proof of payment. However, your customer can find proof of payment in his Monizze account overview.
How can my customer redeem a reward before paying?
The customer scans the QR code on your tablet with the Joyn app on his smartphone. Your customer chooses an available reward and presses ‘Redeem’. These points are now automati
How can a customer redeem a coupon before paying?
The customer scans the QR code on your tablet with the Joyn app on his smartphone. Your customer chooses an available coupon and presses ‘Redeem’. You enter the amount and conf
If I give my customers a fixed number of points per visit, can they pay with Monizze in the Joyn app?
Yes, that’s no problem at all! In the step after awarding the points, you can still enter the amount before proceeding to payment.
Can customers combine different payment methods via the Joyn app?
Certainly, when you select a Monizze payment solution, you can adjust the amount. You can then settle the remaining amount with an alternative payment method (another Monizze optio
