How do I make my customers loyal?

Loyalty is the most profound connection between customer and merchant. There are various ways of creating the loyalty feeling among your customers.

  1. Provide personal communication. Inform your customers about offers, changes or fun facts.
  2. Talk to them. On holiday? Excellent! Share it with your customers and start a conversation. What are they most looking forward to when you get back?
  3. Put your customers in the spotlight. A birthday, special occasion or a regular weekday? Congratulate them, give them a discount… Thank them for being a customer.
  4. Haven’t seen your customers for a while? Send them a reminder and welcome them back to your business.

Focus on the connection between you and your customer. Make them loyal – and make them fans!

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