That’s possible. The criteria to specify the target group with for your one-time campaigns are: Language Gender Age

You can create a reminder campaign in the Joyn merchant portal by completing the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Campaigns’ tab. Choose ‘+ Create new campaign’. Select the ‘Reminder’ option and name your campaign. Now you can start filling the content

You can make your emails as effective as possible by sharing useful information and organising fun promotions for your customers. Going on holiday? Announce your holiday period and invite your customers to come by one last time before going on holiday. Do your customers favour a certain reward or promotion?

Since the customer used his card with you in the past, our tool can check when his or her last visit was. You decide when the reminder goes out. For example, after 30 days, 90 days or after 180 days of absence or after 1 year. The email can be

Be creative! You only increase loyalty when your e-mail is genuine and your offer is fun and useful. You can find the most common types of emails and examples here: You can send a one-time email campaign when you start a one-time promotion or need to share some information. Options

An automatic reminder campaign is sent to customers you haven’t seen in your shop for a while. The reminder campaign ensures that customers whom you haven’t seen in a while will automatically receive a pre-set email and coupon. This way, you refresh the customer’s memory, in which the coupon serves

To be able to send a birthday email, you obviously need to know the birthdays of your customers. Unfortunately, not everyone enters their date of birth when completing their Joyn profile. It is therefore important to encourage your customers to complete their Joyn profile as much as possible.

You can create a birthday campaign in the Joyn merchant portal quickly and easily by completing the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Campaigns’ tab. Choose ‘+ Create new campaign’. Select the ‘Birthday’ option and name your campaign. Now you can start

Reasons for a coupon not appearing on your tablet or smartphone include: The coupon has not been activated. The validity of the coupon has expired. The coupon has already been redeemed by someone who saves points on the same account. The customer scans with a card that is linked to

When your customer has activated the coupon and subsequently visits you in the shop, you follow the same procedure as normal. You press ‘Start’ or ‘Scan card’ and enter the number of points. The customer scans the QR code from his Joyn card or Joyn app on your tablet or