Category: Merchant Helpcenter

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

How do I download the Joyn Business App on my iPad or iPhone?

Are you ready to switch to the new Joyn Business App?Click here to check whether you are ready to do so. To download the app, proceed as follows: Open the App Store on your iPad or iPhone. Enter ‘Joyn Business’ as a search argument and confirm. Press ‘Download’ to install

I made a mistake whilst entering the points. Can I correct this?

When you’re busy, forgetting a comma or entering a digit too many or too short when awarding points is an easy mistake to make. Fortunately, this is easily corrected. The customer is still present (only for iPad): Open your iPad’s settings by pressing the gear icon or the three dashes

How can I enter points before I have the customer scan?

The customer must first identify himself by scanning, so rewards and coupons can still be redeemed before the points are awarded. Would you rather work according to the old order? Enter points first and then scan? In that case, complete the steps below: Open your Joyn Business App and press

What if my customer doesn’t have an email address or prefers not to share it?

Customers without an email address can still save up for Joyn bonuses in your shop. The procedure is as follows: If a customer scans using an unregistered card or app, the following message appears ‘Register your card’. Click on ‘No email address yet? Contact the merchant.’ The app will ask

How can my customer register his Joyn card?

Does your customer not have a registered Joyn card yet? In that case, suggest he downloads the Joyn app on his smartphone. In the app, the customer can register his card. This way, he always carries his Joyn card with him, wherever he goes! Does your customer not have a

Are there any differences between the app for smartphones and tablets?

Do you have a catering business? Do you do frequent home deliveries? In that case, the smartphone app is ideal for you. You enter the amount, your customer scans his card and that’s it! The new points are on your card. With the Joyn Business App for smartphones, just like

What are the different functionalities the apps offer?

Your merchant portal, the Joyn Business app on tablet and smartphone… they all differ slightly. Think of your Joyn merchant portal as the platform that runs everything behind the scenes. The Joyn Business app on the other hand is the leading star in it all. The app speeds up the

Are there devices on which the Joyn Business App does not work?

The newer Huawei models are now no longer allowed to use GMS (Google Mobile Services). What does this mean in concrete terms?This means the Google Play Store will no longer be available on certain Huawei devices, and therefore you can no longer use the Joyn Business App. This also applies

Can I switch the sound on and off in the app?

Ping! You can switch the sound on or off in your Joyn Business App in the settings of the app. If switched on, you will hear a sound when making payments, awarding points, redeeming coupon and more.

What if my customer only wants to pay part of the amount with Payconiq?

In that case, adjust the amount and, after deducting it, continue with another payment method for the remaining amount. If you opt for cash or payment via a POS terminal as additional payment method (outside the Joyn app), press ‘Complete payment’ and you will be prompted to enter the access

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.

Category: Merchant Helpcenter

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

How do I download the Joyn Business App on my iPad or iPhone?

Are you ready to switch to the new Joyn Business App?Click here to check whether you are ready to do so. To download the app, proceed as follows: Open the App Store on your iPad or iPhone. Enter ‘Joyn Business’ as a search argument and confirm. Press ‘Download’ to install

I made a mistake whilst entering the points. Can I correct this?

When you’re busy, forgetting a comma or entering a digit too many or too short when awarding points is an easy mistake to make. Fortunately, this is easily corrected. The customer is still present (only for iPad): Open your iPad’s settings by pressing the gear icon or the three dashes

How can I enter points before I have the customer scan?

The customer must first identify himself by scanning, so rewards and coupons can still be redeemed before the points are awarded. Would you rather work according to the old order? Enter points first and then scan? In that case, complete the steps below: Open your Joyn Business App and press

What if my customer doesn’t have an email address or prefers not to share it?

Customers without an email address can still save up for Joyn bonuses in your shop. The procedure is as follows: If a customer scans using an unregistered card or app, the following message appears ‘Register your card’. Click on ‘No email address yet? Contact the merchant.’ The app will ask

How can my customer register his Joyn card?

Does your customer not have a registered Joyn card yet? In that case, suggest he downloads the Joyn app on his smartphone. In the app, the customer can register his card. This way, he always carries his Joyn card with him, wherever he goes! Does your customer not have a

Are there any differences between the app for smartphones and tablets?

Do you have a catering business? Do you do frequent home deliveries? In that case, the smartphone app is ideal for you. You enter the amount, your customer scans his card and that’s it! The new points are on your card. With the Joyn Business App for smartphones, just like

What are the different functionalities the apps offer?

Your merchant portal, the Joyn Business app on tablet and smartphone… they all differ slightly. Think of your Joyn merchant portal as the platform that runs everything behind the scenes. The Joyn Business app on the other hand is the leading star in it all. The app speeds up the

Are there devices on which the Joyn Business App does not work?

The newer Huawei models are now no longer allowed to use GMS (Google Mobile Services). What does this mean in concrete terms?This means the Google Play Store will no longer be available on certain Huawei devices, and therefore you can no longer use the Joyn Business App. This also applies

Can I switch the sound on and off in the app?

Ping! You can switch the sound on or off in your Joyn Business App in the settings of the app. If switched on, you will hear a sound when making payments, awarding points, redeeming coupon and more.

What if my customer only wants to pay part of the amount with Payconiq?

In that case, adjust the amount and, after deducting it, continue with another payment method for the remaining amount. If you opt for cash or payment via a POS terminal as additional payment method (outside the Joyn app), press ‘Complete payment’ and you will be prompted to enter the access

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.