Category: Centre d’aide
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
When you search for merchants in the Joyn app, we naturally want to show you the closest merchants. That is why the app asks you (once) to be allowed to use your location. The app will only use your location when necessary to find a merchant near you. We do
To scan the QR code on the merchant’s tablet or smartphone, the app needs your camera. You must give permission for this. If you have accidentally refused the permission, you can still adjust this in the settings of your smartphone. For iPhone: 1. Go to ‘Settings’.2. Scroll all the way
You can simply resolve this with the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Your account’. 3. Select ‘My cards’.4. Look for the card number you want to block and press the block icon to block the card. Don’t have a smartphone? Send an
That’s annoying … Fortunately, you can easily recover the points from a registered card. This is how: 1. Download the Joyn app on your smartphone.2. Log in with the email address associated with your old card.3. Your points will appear in your overview.4. From now on, thanks to the Joyn
We’re sorry to hear that! You have two options: – Install the Joyn app on another device and log in again.– Don’t have a new device yet? Then ask your merchant for a physical Joyn card.
We’re sorry to hear that! You have two options: – Install the Joyn app on another device and log in again.– Don’t have a new device yet? Then ask your merchant for a physical Joyn card.
Yes, Joyn is fully GDPR compliant. When you use Joyn, there’s no need to worry. On the contrary, with the new app, we created a solution to makes things as easy as possible for you and the merchant.
You choose which personal data you want to share with Joyn and your merchant.Your email address is required to complete your registration. With a completed registration, you immediately enjoy the various benefits of the loyalty programme. Celebrating your birthday soon? Then double check whether your birthday has been entered, and
Joyn focuses on two key issues: innovation and safety. Each day, the Joyn team is committed to your online safety. You choose the information you enter. We regularly improve the privacy and security processes of the apps offered to make Joyn as safe as possible. Joyn is also fully GDPR
When you are at the checkout at the merchant, complete these steps: 1. Open KBC/CBC/KBC Brussels Mobile.2. Press ‘Extra services’ at the bottom right.3. Select Joyn.4. Press the ‘Scan QR code’ button.5. Scan the QR code on the merchant’s tablet or smartphone.6. The available rewards appear on the left half
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
When you search for merchants in the Joyn app, we naturally want to show you the closest merchants. That is why the app asks you (once) to be allowed to use your location. The app will only use your location when necessary to find a merchant near you. We do
To scan the QR code on the merchant’s tablet or smartphone, the app needs your camera. You must give permission for this. If you have accidentally refused the permission, you can still adjust this in the settings of your smartphone. For iPhone: 1. Go to ‘Settings’.2. Scroll all the way
You can simply resolve this with the Joyn app: 1. Press the settings icon in the top left corner.2. Select ‘Your account’. 3. Select ‘My cards’.4. Look for the card number you want to block and press the block icon to block the card. Don’t have a smartphone? Send an
That’s annoying … Fortunately, you can easily recover the points from a registered card. This is how: 1. Download the Joyn app on your smartphone.2. Log in with the email address associated with your old card.3. Your points will appear in your overview.4. From now on, thanks to the Joyn
We’re sorry to hear that! You have two options: – Install the Joyn app on another device and log in again.– Don’t have a new device yet? Then ask your merchant for a physical Joyn card.
We’re sorry to hear that! You have two options: – Install the Joyn app on another device and log in again.– Don’t have a new device yet? Then ask your merchant for a physical Joyn card.
Yes, Joyn is fully GDPR compliant. When you use Joyn, there’s no need to worry. On the contrary, with the new app, we created a solution to makes things as easy as possible for you and the merchant.
You choose which personal data you want to share with Joyn and your merchant.Your email address is required to complete your registration. With a completed registration, you immediately enjoy the various benefits of the loyalty programme. Celebrating your birthday soon? Then double check whether your birthday has been entered, and
Joyn focuses on two key issues: innovation and safety. Each day, the Joyn team is committed to your online safety. You choose the information you enter. We regularly improve the privacy and security processes of the apps offered to make Joyn as safe as possible. Joyn is also fully GDPR
When you are at the checkout at the merchant, complete these steps: 1. Open KBC/CBC/KBC Brussels Mobile.2. Press ‘Extra services’ at the bottom right.3. Select Joyn.4. Press the ‘Scan QR code’ button.5. Scan the QR code on the merchant’s tablet or smartphone.6. The available rewards appear on the left half
Platform
For merchants
For users
