Author: Rian Tavares

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

How do I change my telephone number in the Joyn merchant portal?

To change your telephone number in your Joyn merchant portal, complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Click on the gear icon in the top right corner and press ‘Edit account’. Click on the ‘General’ tab. Change your telephone number. This page shows

Where do I find an overview of all payments?

Would you like to see an overview of all payments? Complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Click on the ‘Transactions’ tab. Press the ‘Payments’ tab. Payments via Joyn are shown here. Do you only use the Joyn Business App to award points?

How is Joyn different from other loyalty programmes?

A major difference with other loyalty programmes is that Joyn offers an umbrella platform for merchants. Realised with your own loyalty programme! Join Joyn and use a loyalty platform where new functionalities and process improvements become available on a regular basis. You pay a fixed price and, depending on your

I am unable to find information about new and returning customers?

Did you join Joyn only recently? Awesome! You will find them in your statistics once the first scans have been made. However, you do not have access yet to information about new and returning customers. These statistics are only shown 30 days after you joined Joyn. The same applies to

How do I set up the formula for calculating the percentage of loyal customers?

To set up your loyal customer formula, complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Press the ‘Statistics’ tab.  Scroll down to the ‘Percentage of loyal customers’ and click on ‘My formula’. Enter your formula. TIP: The frequency of returning customers is different for

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.

Author: Rian Tavares

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

How do I change my telephone number in the Joyn merchant portal?

To change your telephone number in your Joyn merchant portal, complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Click on the gear icon in the top right corner and press ‘Edit account’. Click on the ‘General’ tab. Change your telephone number. This page shows

Where do I find an overview of all payments?

Would you like to see an overview of all payments? Complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Click on the ‘Transactions’ tab. Press the ‘Payments’ tab. Payments via Joyn are shown here. Do you only use the Joyn Business App to award points?

How is Joyn different from other loyalty programmes?

A major difference with other loyalty programmes is that Joyn offers an umbrella platform for merchants. Realised with your own loyalty programme! Join Joyn and use a loyalty platform where new functionalities and process improvements become available on a regular basis. You pay a fixed price and, depending on your

I am unable to find information about new and returning customers?

Did you join Joyn only recently? Awesome! You will find them in your statistics once the first scans have been made. However, you do not have access yet to information about new and returning customers. These statistics are only shown 30 days after you joined Joyn. The same applies to

How do I set up the formula for calculating the percentage of loyal customers?

To set up your loyal customer formula, complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Press the ‘Statistics’ tab.  Scroll down to the ‘Percentage of loyal customers’ and click on ‘My formula’. Enter your formula. TIP: The frequency of returning customers is different for

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.