How do I redeem a coupon?
When you have activated the coupon and are at the merchant, you need to follow the following steps: 1. The merchant presses ‘Start’ or ‘Scan card’ and enters the number of
I’ve received an email with a coupon. How can I use it?
1. In the email, clink on the ‘Activate coupon’ button.2. The coupon is now linked to your account.3. When you are at the merchant, you take the same steps as normal. 4. The me
What is a coupon?
A coupon is a digital discount voucher you receive from your merchant via email.These coupons offer a host of in-store benefits. So don’t miss out! Celebrating your birthday soon
What happens to my points when a merchant stops using Joyn?
The Joyn points you’ve saved with this merchant are unfortunately not valid at other Joyn merchants and cannot be transferred.
Can the Joyn points I’ve saved expire?
No, the points you’ve saved cannot expire. You can lose your saved Joyn points only if a merchant where you save points stops his business or stops using Joyn.
My points have disappeared from the Joyn app. Why is that?
This may be because you are no longer logged in. Press the settings icon in the top left and check if your name is at the top of your screen. If not, it says ‘Hello’ at the top
I can no longer see my points in the Joyn app. What’s wrong?
We make sure our app runs on the most recent software versions for smartphones. • iPhone: iOS 12.4.• Android devices: Android version 5. If your device runs on an older softwar
Why don’t the points I collect from different merchants add up?
The particular aspect of Joyn is that consumers can use the Joyn digital customer card at several merchants and still save at each shop separately. The merchants who work with Joyn
I’ve not received any points from the merchant. Now what do I do?
At times, a merchant’s tablet or smartphone is not charged.Feel free to ask the merchant if you can add the credit to your account at another time. Joyn cannot award additional p
