Can I manually add points to a customer from within my Joyn merchant portal?
You can manually award points to a customer from your merchant portal by completing the steps below: Open business.joyn.eu and log in. Go to the ‘Customers’ tab. Find the relev
Can I deduct points from within the Joyn merchant portal?
You cannot deduct points, but you can delete a transaction. The procedure is as follows: Log in at business.joyn.eu. Open the ‘Transactions’ tab and find the transaction you wa
How can I see the difference between registered and non-registered customers?
In your customer base, can you see dashes instead of a name? This means the customer has not yet registered yet. Your customers do save points, but all valuable customer informatio
What are the benefits for customers who register their card or install the app?
Apart from yourself, the merchant, your customers too will benefit from registering. They are always kept informed! Whether you are organising a promotion, adjusting your opening h
I have forgotten the password for my Joyn merchant portal and Joyn Business app. How can I reset this?
No problem, we’re only human.Fortunately, you can quickly fix this inconvenience yourself! Go to business.joyn.eu/sign-in. Click on ‘Forgotten your password?’ at the bottom.
How do I change my Joyn merchant portal password?
Changing your password for the Joyn merchant portal is easy. To do this, complete the steps below: Go to business.joyn.eu/sign-in. Click on ‘Forgotten your password?’ at the bo
How do I log into the Joyn merchant portal?
Logging into the Joyn merchant portal is child’s play. Go to business.joyn.eu/sign-in. Log in using the details in the registration email you received from us. Done!
Can I receive an export of my customer base?
To receive an export of your customer base, you must first complete the form at https://www.joyn.eu/nl-be/export. Once you have completed the form, we will send you an Excel file c
Who is behind Joyn?
Joyn was founded in 2014 as ‘City Life’, a spin-off from Mobile Vikings. The vision of inspirers Frank Bekkers and Koen Desmedt: Bring merchants and customers closer together.
