Merchant
Cardholder

Category: Centre d’aide

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

I lost my Joyn card, now what do I do?

That’s annoying … Fortunately, you can easily recover the points from a registered card. This is how: 1. Download the Joyn app on your smartphone.2. Log in with the email address associated with your old card.3. Your points will appear in your overview.4. From now on, thanks to the Joyn

My smartphone has been stolen, now what do I do?

We’re sorry to hear that! You have two options: – Install the Joyn app on another device and log in again.– Don’t have a new device yet? Then ask your merchant for a physical Joyn card.

I lost my smartphone, now what do I do?

We’re sorry to hear that! You have two options: – Install the Joyn app on another device and log in again.– Don’t have a new device yet? Then ask your merchant for a physical Joyn card.

Is Joyn GDPR compliant?

Yes, Joyn is fully GDPR compliant. When you use Joyn, there’s no need to worry. On the contrary, with the new app, we created a solution to makes things as easy as possible for you and the merchant.

What personal information is stored in the Joyn app?

You choose which personal data you want to share with Joyn and your merchant.Your email address is required to complete your registration. With a completed registration, you immediately enjoy the various benefits of the loyalty programme. Celebrating your birthday soon? Then double check whether your birthday has been entered, and

Is Joyn safe?

Joyn focuses on two key issues: innovation and safety. Each day, the Joyn team is committed to your online safety. You choose the information you enter. We regularly improve the privacy and security processes of the apps offered to make Joyn as safe as possible. Joyn is also fully GDPR

What is a reward?

With a reward, your merchant thanks you for your loyalty. A sincere ‘Thank you’ and ‘Have a great day’ can make you feel good. But a nice, tangible reward will make you feel even better! Your Joyn merchants decide which rewards you can redeem, because some rewards are worth a

Where can I find an overview of all the rewards offered by a merchant?

Of course, you’d like to know what you are saving for and Joyn and your favourite merchant understand that all too well. There are several ways to see what rewards your merchant offers. Via the Joyn app: 1. Open the Joyn app on your smartphone and find your merchant.2. Press

How do I redeem a reward?

First and foremost, the condition is of course that you have collected enough points for the reward. You can then follow the following steps at the merchant: 1. Scan the QR code with your smartphone or press ‘Scan card’ and scan your card.2. The current number of points appears. A

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.

Category: Centre d’aide

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

I lost my Joyn card, now what do I do?

That’s annoying … Fortunately, you can easily recover the points from a registered card. This is how: 1. Download the Joyn app on your smartphone.2. Log in with the email address associated with your old card.3. Your points will appear in your overview.4. From now on, thanks to the Joyn

My smartphone has been stolen, now what do I do?

We’re sorry to hear that! You have two options: – Install the Joyn app on another device and log in again.– Don’t have a new device yet? Then ask your merchant for a physical Joyn card.

I lost my smartphone, now what do I do?

We’re sorry to hear that! You have two options: – Install the Joyn app on another device and log in again.– Don’t have a new device yet? Then ask your merchant for a physical Joyn card.

Is Joyn GDPR compliant?

Yes, Joyn is fully GDPR compliant. When you use Joyn, there’s no need to worry. On the contrary, with the new app, we created a solution to makes things as easy as possible for you and the merchant.

What personal information is stored in the Joyn app?

You choose which personal data you want to share with Joyn and your merchant.Your email address is required to complete your registration. With a completed registration, you immediately enjoy the various benefits of the loyalty programme. Celebrating your birthday soon? Then double check whether your birthday has been entered, and

Is Joyn safe?

Joyn focuses on two key issues: innovation and safety. Each day, the Joyn team is committed to your online safety. You choose the information you enter. We regularly improve the privacy and security processes of the apps offered to make Joyn as safe as possible. Joyn is also fully GDPR

What is a reward?

With a reward, your merchant thanks you for your loyalty. A sincere ‘Thank you’ and ‘Have a great day’ can make you feel good. But a nice, tangible reward will make you feel even better! Your Joyn merchants decide which rewards you can redeem, because some rewards are worth a

Where can I find an overview of all the rewards offered by a merchant?

Of course, you’d like to know what you are saving for and Joyn and your favourite merchant understand that all too well. There are several ways to see what rewards your merchant offers. Via the Joyn app: 1. Open the Joyn app on your smartphone and find your merchant.2. Press

How do I redeem a reward?

First and foremost, the condition is of course that you have collected enough points for the reward. You can then follow the following steps at the merchant: 1. Scan the QR code with your smartphone or press ‘Scan card’ and scan your card.2. The current number of points appears. A

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.