Author: Rian Tavares
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
To print the list, follow the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Rewards’ tab. Scroll down. Press ‘Print list’ at the bottom right in the yellow bar. The list is instantly downloaded in PDF format. Now you only have to print the
Did you join Joyn only recently? Awesome! You will find them in your statistics once the first scans have been made. However, you do not have access yet to information about new and returning customers. These statistics are only shown 30 days after you joined Joyn. The same applies to
To set up your loyal customer formula, complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Press the ‘Statistics’ tab. Scroll down to the ‘Percentage of loyal customers’ and click on ‘My formula’. Enter your formula. TIP: The frequency of returning customers is different for
Absolutely! The various statistics give you a lot of extra insights into your customers and their purchasing behaviour. Based on these insights, you can set up targeted email campaigns and tailor your rewards and/or promotions to improve effectiveness. More effective promotions and rewards generate more customers. And the more customers,
Reasons for a coupon not appearing on your tablet or smartphone include: The coupon has not been activated. The validity of the coupon has expired. The coupon has already been redeemed by someone who saves points on the same account. The customer scans with a card that is linked to
No, a coupon can only be redeemed once per user.Once the coupon has been redeemed, it will no longer appear on the tablet or smartphone for the relevant customer.
The customer scans the QR code on your tablet with the Joyn app on his smartphone. Your customer chooses an available coupon and presses ‘Redeem’. You enter the amount and confirm with the button ‘Save and pay points’. You will be given the opportunity to change the amount before confirming
Your customers receive, open and read your email. They click on the ‘Activate coupon’ button. Once they have pressed that button, the coupon is linked to their account. When they visit your shop, you follow the same procedure as normal. You press ‘Start’ or ‘Scan card’ and enter the number
If you want to send out an email with a coupon, complete the steps below: Open your merchant portal (business.joyn.eu) and log in. Go to ‘Campaigns’. Press ‘+ Create new campaign’, select the ‘One-time’ option and name your campaign. After you have composed your email, scroll further down until you
Your customer statistics provide you with an insight into the purchasing behaviour of your customers. You are presented with an overview of the various data: the number of customers, age and gender, but also the number of points saved, plus rewards and coupons redeemed. You will find the answers to
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
To print the list, follow the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Rewards’ tab. Scroll down. Press ‘Print list’ at the bottom right in the yellow bar. The list is instantly downloaded in PDF format. Now you only have to print the
Did you join Joyn only recently? Awesome! You will find them in your statistics once the first scans have been made. However, you do not have access yet to information about new and returning customers. These statistics are only shown 30 days after you joined Joyn. The same applies to
To set up your loyal customer formula, complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Press the ‘Statistics’ tab. Scroll down to the ‘Percentage of loyal customers’ and click on ‘My formula’. Enter your formula. TIP: The frequency of returning customers is different for
Absolutely! The various statistics give you a lot of extra insights into your customers and their purchasing behaviour. Based on these insights, you can set up targeted email campaigns and tailor your rewards and/or promotions to improve effectiveness. More effective promotions and rewards generate more customers. And the more customers,
Reasons for a coupon not appearing on your tablet or smartphone include: The coupon has not been activated. The validity of the coupon has expired. The coupon has already been redeemed by someone who saves points on the same account. The customer scans with a card that is linked to
No, a coupon can only be redeemed once per user.Once the coupon has been redeemed, it will no longer appear on the tablet or smartphone for the relevant customer.
The customer scans the QR code on your tablet with the Joyn app on his smartphone. Your customer chooses an available coupon and presses ‘Redeem’. You enter the amount and confirm with the button ‘Save and pay points’. You will be given the opportunity to change the amount before confirming
Your customers receive, open and read your email. They click on the ‘Activate coupon’ button. Once they have pressed that button, the coupon is linked to their account. When they visit your shop, you follow the same procedure as normal. You press ‘Start’ or ‘Scan card’ and enter the number
If you want to send out an email with a coupon, complete the steps below: Open your merchant portal (business.joyn.eu) and log in. Go to ‘Campaigns’. Press ‘+ Create new campaign’, select the ‘One-time’ option and name your campaign. After you have composed your email, scroll further down until you
Your customer statistics provide you with an insight into the purchasing behaviour of your customers. You are presented with an overview of the various data: the number of customers, age and gender, but also the number of points saved, plus rewards and coupons redeemed. You will find the answers to
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