I have a recent Android device, but I keep getting the message ‘Error loading’. How do I resolve this?
Android devices have a setting that sometimes makes it difficult for apps to fully update properly. You can resolve this by taking the following steps: 1. Go to the ‘Settings’
I bought a new smartphone. Now what do I do?
A new smartphone? Very nice!Now all you have to do is set up your Joyn app so you can continue saving points. This is how: 1. Download the Joyn app in the App Store or in the Googl
Can I link a physical card to the Joyn account that I created via KBC/CBC/KBC Brussels Mobile?
No, you can’t. You can do this when you create an account in the Joyn app and link the card there. You can then use this account to log in to KBC/CBC/KBC Brussels Mobile.
Can a single Joyn account be used for scanning with multiple smartphones?
Yes, that’s possible! This is how you do it If you already have a Joyn account, this is how you do it: 1. Download the Joyn app on the smartphones.2. Log in on all smartphones wi
How do I link my existing Joyn account to KBC/CBC/KBC Brussels Mobile?
Follow the steps below to link your Joyn account to KBC/CBC/KBC Brussels Mobile: 1. Open KBC/CBC/KBC Brussels Mobile.2. Press ‘Extra services’ at the bottom right.3. Select Joy
What is KBC/CBC/KBC Brussels Mobile?
KBC Mobile and CBC Mobile are the respective banking apps of KBC Bank & Verzekeringen and CBC Banque & Assurance.These apps allow you to manage your banking and insurance q
“I’m using another app (e.g. Stocard, Fidme, Myshopi, Apple Wallet, etc.) to use my customer cards. Can I also use my Joyn card via this app?”
We do not recommend external apps such as Stocard, Fidme, MyShopi, etc. to monitor you Joyn account. You run the risk that your QR code will not be read correctly or that your poin
Are there devices on which the Joyn app does not work?
The newer Huawei models are now no longer allowed to use GMS (Google Mobile Services). What does this mean in concrete terms?This means the Google Play Store will no longer be avai
Why does my Joyn App no longer work on my Huawei smartphone?
The newer Huawei models are now no longer allowed to use GMS (Google Mobile Services). What does this mean in concrete terms?This means the Google Play Store will no longer be avai
