What do I have to do to accept payments with the Edenred card in the Joyn app?
Go to the merchant portal in the Joyn app. In account settings, click on the ‘Integrations’ section, select ‘Edenred’ and then ‘Activate’ to link the two systems. Done!
How to make an Edenred transaction via the Joyn app?
Press the QR code. Enter the amount and confirm by pressing the ‘Pay and save’ button. The customer scans the QR code on your tablet with the Joyn app on his smartphone. The pa
What does my customer have to do to be able to use Edenred via Joyn?
Customers can link their Edenred account to their Joyn app. The procedure is as follows: The customer opens the Joyn app on his smartphone. He logs in, if not already done so. He p
What happens if the payment fails?
You will receive the following message on your tablet: “Payment failed. The payment could not be processed due to a technical problem.” Try to make the payment again. If still
How do I track my transactions made with the Joyn app?
In the Joyn merchant portal, go to ‘Transactions’ and click on the ‘Payments’ tab. Here, you will find all the transactions. Alternatively, you can view your transactions i
What if my customer only wants to pay part of the amount with his Edenred card?
In that case, adjust the amount and, after deducting it, continue with another payment method for the remaining amount. If you opt for cash or payment via a POS terminal as additio
How do I know if I still need to receive part in cash?
In this case, the tablet will prompt for the access code to complete the transaction.
How can my customer redeem a reward before paying?
A customer can redeem a reward before paying by completing the steps below: The customer scans the QR code on your tablet with the Joyn app on his smartphone. Your customer chooses
How do I know if the payment has been successful?
You will receive confirmation on your tablet, but you can also follow the status of the transaction in the Joyn merchant portal and in your MyEdenred merchant zone.
