Why does my tablet prompt for the access code after payment via Payconiq?
If you have to enter the access code of your tablet after paying via Payconiq by Bancontact, it means you have opted to pay the remaining amount in cash or via another payment meth
How can my customer redeem a reward before paying with Payconiq by Bancontact?
The procedure is as follows: Your customer scans his Joyn app in the Joyn Business app on your tablet. Your customer chooses an available reward and presses ‘Redeem’. These poi
How can a customer redeem a coupon before paying with Payconiq by Bancontact?
The procedure is as follows: Your customer scans his Joyn app in the Joyn Business app on your tablet. Your customer chooses an available coupon and presses ‘Redeem’. You enter
What if the customer’s balance is insufficient?
If the balance on the selected account is insufficient, the payment will be cancelled.You will receive a message that payment failed.
What if it takes a long time before the transaction is confirmed?
If it takes very long, we recommend checking your Internet connection.If your Internet connection is not the problem, please contact our help desk.
What is Payconiq by Bancontact?
It’s the ideal app that makes mobile payments safe and easy. The Payconiq by Bancontact app allows you to pay in many shops and make online purchases. You can also pay back your
What does my customer have to do to be able to use Payconiq by Bancontact via Joyn?
To activate the Payconiq by Bancontact integration, your client doesn’t have to do anything. When both apps are installed on your client’s smartphone and he/she is log
How do I track my transactions made with the Joyn app?
In the Joyn merchant portal, go to ‘Transactions’ and click on the ‘Payments’ tab. Here, you will find all the transactions.
How can I obtain proof of the transactions?
You can find all the transactions in the Payconiq merchant portal.Go to this link and log in with the credentials you received from Payconiq in the Welcome email. Can’t log
