Category: Merchant Helpcenter

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

What is the Joyn Business App?

The Joyn Business App is an indispensable tool for you as a merchant. With the app, you can award points and your customers can redeem rewards and coupons. Your customers can scan and pay via Joyn in one go, thanks to the payment integrations of Edenred, Monizze and Payconiq by

Can I adjust the time between scans of the same customer?

Haven’t all points been awarded? Or did your customer quickly place a new order? In that case, your customer scans twice in a short period of time. In the Joyn Business app, you can adjust in your settings how much time must have passed before your customer can scan for

Can a customer redeem a coupon via the Joyn Business App for smartphones?

Currently, your customer cannot yet redeem coupons via the Joyn Business App for smartphones. Here at Joyn, we are working hard to ensure that both processes are improved and synchronized. Does your customer nevertheless want to redeem a coupon? You can do this via the app on a tablet.

Why can’t I switch to the new Joyn Business App yet?

There are a few requirements for downloading the Joyn Business app on your tablet. You’ll need iPadOS 12.3 or later, or You’ll need Android 6.0 or later, and You can’t hand out city points and/or chances to win.

Can a customer register a new card via the Joyn Business App for smartphones?

Your customer cannot register a new card via the Joyn Business App for smartphones. Your customer doesn’t have a registered Joyn card yet? In that case, suggest the customer download the Joyn app on his smartphone. Registration is very easy and this way, your customer always carries the Joyn app

What is the advantage of the Joyn Business App for smartphones?

The major advantage of the Joyn Business App on your smartphone is the convenience whilst on the go! Are you a caterer? Or do you offer home delivery? With the smartphone app, you can award points like on the tablet, but it is easier and smaller to carry with you.  With

What different apps are available to merchants?

Are you a merchant? In that case, you have access to 3 different apps or portals, which are very easy to use. The Joyn merchant portal: This is the main portal you get started with. It offers an overview of statistics, transactions, your customer base, campaigns, coupons, rewards and more.

How much does the integration cost?

The integration is free of charge! Would you like to do the integration now? Quickly go to our website: https://www.joyn.eu/nl-be/joyn-payconiq/start. Here, you will find all the information you need to request the integration.

Why does my tablet prompt for the access code after payment via Payconiq?

If you have to enter the access code of your tablet after paying via Payconiq by Bancontact, it means you have opted to pay the remaining amount in cash or via another payment method (not via Joyn) by clicking on ‘Complete payment’. To remind you of the fact that you

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.

Category: Merchant Helpcenter

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

What is the Joyn Business App?

The Joyn Business App is an indispensable tool for you as a merchant. With the app, you can award points and your customers can redeem rewards and coupons. Your customers can scan and pay via Joyn in one go, thanks to the payment integrations of Edenred, Monizze and Payconiq by

Can I adjust the time between scans of the same customer?

Haven’t all points been awarded? Or did your customer quickly place a new order? In that case, your customer scans twice in a short period of time. In the Joyn Business app, you can adjust in your settings how much time must have passed before your customer can scan for

Can a customer redeem a coupon via the Joyn Business App for smartphones?

Currently, your customer cannot yet redeem coupons via the Joyn Business App for smartphones. Here at Joyn, we are working hard to ensure that both processes are improved and synchronized. Does your customer nevertheless want to redeem a coupon? You can do this via the app on a tablet.

Why can’t I switch to the new Joyn Business App yet?

There are a few requirements for downloading the Joyn Business app on your tablet. You’ll need iPadOS 12.3 or later, or You’ll need Android 6.0 or later, and You can’t hand out city points and/or chances to win.

Can a customer register a new card via the Joyn Business App for smartphones?

Your customer cannot register a new card via the Joyn Business App for smartphones. Your customer doesn’t have a registered Joyn card yet? In that case, suggest the customer download the Joyn app on his smartphone. Registration is very easy and this way, your customer always carries the Joyn app

What is the advantage of the Joyn Business App for smartphones?

The major advantage of the Joyn Business App on your smartphone is the convenience whilst on the go! Are you a caterer? Or do you offer home delivery? With the smartphone app, you can award points like on the tablet, but it is easier and smaller to carry with you.  With

What different apps are available to merchants?

Are you a merchant? In that case, you have access to 3 different apps or portals, which are very easy to use. The Joyn merchant portal: This is the main portal you get started with. It offers an overview of statistics, transactions, your customer base, campaigns, coupons, rewards and more.

How much does the integration cost?

The integration is free of charge! Would you like to do the integration now? Quickly go to our website: https://www.joyn.eu/nl-be/joyn-payconiq/start. Here, you will find all the information you need to request the integration.

Why does my tablet prompt for the access code after payment via Payconiq?

If you have to enter the access code of your tablet after paying via Payconiq by Bancontact, it means you have opted to pay the remaining amount in cash or via another payment method (not via Joyn) by clicking on ‘Complete payment’. To remind you of the fact that you

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.