I lost my Joyn card, now what do I do?
That’s annoying … Fortunately, you can easily recover the points from a registered card. This is how: 1. Download the Joyn app on your smartphone.2. Log in with the email a
My smartphone has been stolen, now what do I do?
We’re sorry to hear that! You have two options: – Install the Joyn app on another device and log in again.– Don’t have a new device yet? Then ask your merchant for
I lost my smartphone, now what do I do?
We’re sorry to hear that! You have two options: – Install the Joyn app on another device and log in again.– Don’t have a new device yet? Then ask your merchant for
Is Joyn GDPR compliant?
Yes, Joyn is fully GDPR compliant. When you use Joyn, there’s no need to worry. On the contrary, with the new app, we created a solution to makes things as easy as possible for y
What personal information is stored in the Joyn app?
You choose which personal data you want to share with Joyn and your merchant.Your email address is required to complete your registration. With a completed registration, you immedi
Is Joyn safe?
Joyn focuses on two key issues: innovation and safety. Each day, the Joyn team is committed to your online safety. You choose the information you enter. We regularly improve the pr
Where can I find an overview of all Joyn merchants in KBC/CBC/KBC Brussels Mobile?
This is how you can find Joyn merchants via KBC/CBC/KBC Brussels Mobile: 1. Open KBC/CBC/KBC Brussels Mobile.2. Press ‘Extra services’ at the bottom right.3. Select Joyn.4. On
I have created an account in KBC/CBC/KBC Brussels Mobile and I still have a Joyn account. Can I merge them?
This is not possible for the time being. To enjoy the full functionalities, we recommend using the account that you created via Joyn. This account also allows you to log in to KBC/
Can I log in to the Joyn app with the account I created in KBC/CBC/KBC Brussels Mobile?
That is not yet possible. If you would like to use the Joyn app, we recommend creating your account in the Joyn app and not via KBC/CBC/KBC Brussels Mobile.
