My shop is being taken over. What about Joyn?
Simply send an email to hello@joyn.eu with the information to be changed, the date on which the change takes effect and the contact details of the new owners. We’ll make sure tha
How can I order additional Joyn cards?
Simply visit our website. Click this link: https://joyn.eu/en/merchant/platform/joyn-shop/, enter your details and your preferred delivery address. We’ll make sure that the cards
I’ve signed a contract. How long does it take before I can use Joyn and offer it to my customers?
Thank you for joining Joyn! You can start enjoying the benefits five days after signing your contract. You will receive emails with the login details for your merchant portal and t
Can I cancel my Joyn subscription at any time?
You can cancel your Joyn subscription depending on the contract you signed. At the start of your membership, you opted for a fixed-term or permanent contract. The notice periods fo
What if your subscription cost cannot be withdrawn from your account?
In case the bank is unable to debit the account due to a technical problem, such as the account being blocked or insufficient balance, an administrative fee of € 7.5 will be char
How do I change my email address in the Joyn merchant portal?
To change your email address in your Joyn merchant portal, complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Click on the gear icon in the top
How do I change my website address in the Joyn merchant portal?
To change your website address in your Joyn merchant portal, complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Click on the gear icon in the t
How do I change my telephone number in the Joyn merchant portal?
To change your telephone number in your Joyn merchant portal, complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Click on the gear icon in the
How do I change my shop description in the Joyn merchant portal?
To change your shop description in your Joyn merchant portal, complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Click on the gear icon in the
