Category: Merchant Helpcenter
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
Are you already offering Joyn and Payconiq by Bancontact in your shop? In that case, complete the steps below: Enter your details on this page: https://www.joyn.eu/nl-be/joyn-payconiq/ik-ben-joyn-en-payconiq. We will send you an email with a document. Print the document. Fully complete the document and sign it. Scan the document (or take
Has your customer saved enough points? In that case, he can redeem one of the rewards you offer. To do so, complete the steps below: Open the Joyn Business App. Your customer scans the QR code with his or her smartphone, or you press ‘Scan card’ and scan the customer
When you use Internet Explorer, you may be able to consult your statistics only. To set up email campaigns, we recommend using a different browser (e.g.: Google Chrome, Safari, Mozilla Firefox).
You can make your emails as effective as possible by sharing useful information and organizing fun promotions for your customers. Going on holiday? Announce your holiday period and invite your customers to come by one last time before going on holiday. Do your customers favour a certain reward or promotion?
Want to keep your customers informed of promotions, birthdays or holidays quickly and easily? An email campaign is the right tool for the job. The objective? Motivating your customers with offers, promotions or coupons. They’ll be back in your shop in a jiffy! Certain subscription plans offer access to an
There are several ways of notifying your customers of the rewards they can save for: Use social media! Post a fun announcement on Facebook and/or Instagram about your rewards. Print out your rewards and put them on display in your shop. This way, your customers know exactly what rewards they
There can be several reasons for this. For example: the reward is seasonal, you are out of stock or you like to vary.
To activate an inactive reward, complete the steps below: To reactivate a reward, go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Rewards’ tab. Find the reward you want to reactivate and slide the green slider to the right. The reward is active straight away and appears
To deactivate a reward, complete the steps below: To deactivate a reward, go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Rewards’ tab. Find the reward you want to deactivate and slide the green slider to the left. The reward now disappears from your list of active
If a customer is unable to redeem a reward, it means he has started the registration process, but is yet to complete it. The customer must therefore first complete the registration before a reward can be redeemed. If the customer has provided a non-existent/fictitious email address, he needs to contact
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
Are you already offering Joyn and Payconiq by Bancontact in your shop? In that case, complete the steps below: Enter your details on this page: https://www.joyn.eu/nl-be/joyn-payconiq/ik-ben-joyn-en-payconiq. We will send you an email with a document. Print the document. Fully complete the document and sign it. Scan the document (or take
Has your customer saved enough points? In that case, he can redeem one of the rewards you offer. To do so, complete the steps below: Open the Joyn Business App. Your customer scans the QR code with his or her smartphone, or you press ‘Scan card’ and scan the customer
When you use Internet Explorer, you may be able to consult your statistics only. To set up email campaigns, we recommend using a different browser (e.g.: Google Chrome, Safari, Mozilla Firefox).
You can make your emails as effective as possible by sharing useful information and organizing fun promotions for your customers. Going on holiday? Announce your holiday period and invite your customers to come by one last time before going on holiday. Do your customers favour a certain reward or promotion?
Want to keep your customers informed of promotions, birthdays or holidays quickly and easily? An email campaign is the right tool for the job. The objective? Motivating your customers with offers, promotions or coupons. They’ll be back in your shop in a jiffy! Certain subscription plans offer access to an
There are several ways of notifying your customers of the rewards they can save for: Use social media! Post a fun announcement on Facebook and/or Instagram about your rewards. Print out your rewards and put them on display in your shop. This way, your customers know exactly what rewards they
There can be several reasons for this. For example: the reward is seasonal, you are out of stock or you like to vary.
To activate an inactive reward, complete the steps below: To reactivate a reward, go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Rewards’ tab. Find the reward you want to reactivate and slide the green slider to the right. The reward is active straight away and appears
To deactivate a reward, complete the steps below: To deactivate a reward, go to the Joyn merchant portal (business.joyn.eu) and log in. Open the ‘Rewards’ tab. Find the reward you want to deactivate and slide the green slider to the left. The reward now disappears from your list of active
If a customer is unable to redeem a reward, it means he has started the registration process, but is yet to complete it. The customer must therefore first complete the registration before a reward can be redeemed. If the customer has provided a non-existent/fictitious email address, he needs to contact
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