Category: Merchant Helpcenter

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

What is the most popular Joyn subscription?

The most popular subscription is Connect. This is the ideal subscription if you want your customers to save loyalty points, regularly surprise them with a coupon and send them automatic mail campaigns. For more information, please click here. 

How do I change my email address in the Joyn merchant portal?

To change your email address in your Joyn merchant portal, complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Click on the gear icon in the top right corner and press ‘Edit account’. Click on the ‘General’ tab. Change your email address. This page shows

What is included in Joyn’s Expert subscription?

The plan for merchants who want to enjoy the full scale of Joyn features. Get unlimited access to tools and connect with your customers, plus access the 2 million people network of daily Joyn app users. Click here to find out more about all Expert functionalities.

What is included in Joyn’s Loyalty subscription?

Loyalty is ideal for merchants who want to use the Joyn card or app to let customers save loyalty points. When you opt for the Loyalty subscription, you’ll get access to all basic functionalities of Joyn. Click here to discover what they are. 

Can I cancel my Joyn subscription at any time?

You can cancel your Joyn subscription depending on the contract you signed. At the start of your membership, you opted for a fixed-term or permanent contract. The notice periods for these two contracts are different. Is it a fixed-term contract? In that case, you need to cancel your subscription no

Can I pay monthly?

Yes, you can! Note: if you choose to pay annually, you will receive a 5% discount on the total price. Prices exclusive of VAT You can find all bundles and functionalities by clicking here.

How can I order additional Joyn cards?

Simply visit our website. Click this link: https://joyn.eu/en/merchant/platform/joyn-shop/, enter your details and your preferred delivery address. We’ll make sure that the cards are delivered to you as soon as possible.

My shop is being taken over. What about Joyn?

Simply send an email to hello@joyn.eu with the information to be changed, the date on which the change takes effect and the contact details of the new owners. We’ll make sure that everything is updated.

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.

Category: Merchant Helpcenter

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

What is the most popular Joyn subscription?

The most popular subscription is Connect. This is the ideal subscription if you want your customers to save loyalty points, regularly surprise them with a coupon and send them automatic mail campaigns. For more information, please click here. 

How do I change my email address in the Joyn merchant portal?

To change your email address in your Joyn merchant portal, complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Click on the gear icon in the top right corner and press ‘Edit account’. Click on the ‘General’ tab. Change your email address. This page shows

What is included in Joyn’s Expert subscription?

The plan for merchants who want to enjoy the full scale of Joyn features. Get unlimited access to tools and connect with your customers, plus access the 2 million people network of daily Joyn app users. Click here to find out more about all Expert functionalities.

What is included in Joyn’s Loyalty subscription?

Loyalty is ideal for merchants who want to use the Joyn card or app to let customers save loyalty points. When you opt for the Loyalty subscription, you’ll get access to all basic functionalities of Joyn. Click here to discover what they are. 

Can I cancel my Joyn subscription at any time?

You can cancel your Joyn subscription depending on the contract you signed. At the start of your membership, you opted for a fixed-term or permanent contract. The notice periods for these two contracts are different. Is it a fixed-term contract? In that case, you need to cancel your subscription no

Can I pay monthly?

Yes, you can! Note: if you choose to pay annually, you will receive a 5% discount on the total price. Prices exclusive of VAT You can find all bundles and functionalities by clicking here.

How can I order additional Joyn cards?

Simply visit our website. Click this link: https://joyn.eu/en/merchant/platform/joyn-shop/, enter your details and your preferred delivery address. We’ll make sure that the cards are delivered to you as soon as possible.

My shop is being taken over. What about Joyn?

Simply send an email to hello@joyn.eu with the information to be changed, the date on which the change takes effect and the contact details of the new owners. We’ll make sure that everything is updated.

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.