Category: Merchant Helpcenter

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

How much does the integration cost?

The integration itself is free of charge. You only pay the standard Monizze transaction costs.For more information about the transaction costs of Monizze, click here.

Can I issue my customer with a receipt?

No, you can’t give your customer physical proof of payment. However, your customer can find proof of payment in the overview of his MyEdenred account.

How can my customer redeem a reward before paying?

A customer can redeem a reward before paying by completing the steps below: The customer scans the QR code on your tablet with the Joyn app on his smartphone. Your customer chooses an available reward and presses ‘Redeem’. These points are now automatically deducted from the customer’s points total. You

What if my customer only wants to pay part of the amount with his Edenred card?

In that case, adjust the amount and, after deducting it, continue with another payment method for the remaining amount. If you opt for cash or payment via a POS terminal as additional payment method (outside the Joyn app), press ‘Complete payment’ and you will be prompted to enter the access

How do I track my transactions made with the Joyn app?

In the Joyn merchant portal, go to ‘Transactions’ and click on the ‘Payments’ tab. Here, you will find all the transactions. Alternatively, you can view your transactions in the MyEdenred merchant zone.

What is a Joyn Advertising campaign?

Want to attract new customers? You can! A Joyn Advertising campaign enables you to promote your shop directly on the smartphone of Joyn users in your area who have not visited you yet. With that, all information and data are perfectly measurable. So at the end of the campaign, you

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.

Category: Merchant Helpcenter

Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.

How much does the integration cost?

The integration itself is free of charge. You only pay the standard Monizze transaction costs.For more information about the transaction costs of Monizze, click here.

Can I issue my customer with a receipt?

No, you can’t give your customer physical proof of payment. However, your customer can find proof of payment in the overview of his MyEdenred account.

How can my customer redeem a reward before paying?

A customer can redeem a reward before paying by completing the steps below: The customer scans the QR code on your tablet with the Joyn app on his smartphone. Your customer chooses an available reward and presses ‘Redeem’. These points are now automatically deducted from the customer’s points total. You

What if my customer only wants to pay part of the amount with his Edenred card?

In that case, adjust the amount and, after deducting it, continue with another payment method for the remaining amount. If you opt for cash or payment via a POS terminal as additional payment method (outside the Joyn app), press ‘Complete payment’ and you will be prompted to enter the access

How do I track my transactions made with the Joyn app?

In the Joyn merchant portal, go to ‘Transactions’ and click on the ‘Payments’ tab. Here, you will find all the transactions. Alternatively, you can view your transactions in the MyEdenred merchant zone.

What is a Joyn Advertising campaign?

Want to attract new customers? You can! A Joyn Advertising campaign enables you to promote your shop directly on the smartphone of Joyn users in your area who have not visited you yet. With that, all information and data are perfectly measurable. So at the end of the campaign, you

Subscribe to our newsletter & be the first to discover all our tips and tricks

Joyn uses your personal data as described in the Privacy Policy.