I want to receive emails again from a merchant I unsubscribed from.
You can adjust your preferences regarding notifications via the app on your smartphone or via my.joyn.eu.In the Joyn app on your smartphone:1. Open...
01 September, 2021
My Joyn-account
How do I adjust my email preference settings?
You can adjust your preferences regarding notifications via the app on your smartphone or via my.joyn.eu.In the Joyn app on your smartphone:1. Open...
01 September, 2021
Can I change the email address of my account?
You cannot change your email address yourself. To adjust it, we recommend sending an e-mail to hello@joyn.eu.Please state in your message which email...
01 September, 2021
How can I change my details?
You do this by following the steps in the app:1. Press the settings icon in the top left corner.2. Select ‘Account & Profile’....
01 September, 2021
I’m not receiving an email to reset my password. Now what do I do?
There can be several reasons for this:• Check whether the email has ended up in your spam box. If you find the email...
01 September, 2021
I have forgotten the password for my Joyn account. Now what do I do?
No problem, you can reset your password by following the steps below:With the Joyn app on your smartphone:1. Open the Joyn app on...
01 September, 2021
I haven’t received a registration or activation email. Why not?
You may have made a typo when entering your email address. Go to https://my.joyn.eu/card-registration to resolve this. Enter the correct email address and...
01 September, 2021
How do I create a Joyn account?
The easiest way is to download the Joyn app on your smartphone and follow the steps below.1. Enter your email address.2. Choose a...
01 September, 2021
What is a Joyn account?
A Joyn account is your personal profile, where the data entered by you is collected. The account also gives you an overview of...
01 September, 2021